DURHAM UNIVERSITY

Assistant Admissions Manager, UG International

Location
Durham, United Kingdom
Salary
£27,116 - £33,309 per annum
Posted
30 Jun 2022
End of advertisement period
14 Jul 2022
Ref
22000894
Contract Type
Fixed Term
Hours
Full Time

Recruitment and Admissions

Grade 6: - £27,116 - £33,309 per annum
Fixed Term - Full Time
Contract Duration: December 2023
Contracted Hours per Week: 35
Closing Date: 14-Jul-2022, 6:59:00 AM

The closing date for applications is 13th July at midnight.

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

The Department and role purpose:

The post holder with support the Undergraduate Admissions Management Team to manage undergraduate admissions processes, with a particular focus on international admissions, working in collaboration with the Admissions Manager and Admissions Assistant Manager.

They will work collaboratively to ensure a professional, knowledgeable, effective, and efficient admissions service delivering the University’s strategic aims and targets and ensuring that University and external regulations and policies are adhered to. Additionally, they will supervise permanent and temporary staff within the UG Admissions Team as required.

The varied role requires the exercise of independent judgement and initiative, strong administrative and technical skills as well as excellent interpersonal and management skills. The role also involves providing information, advice and guidance and developing positive working relationships with other staff within the Recruitment and Admissions Office, School of Education and across the wider University and beyond. A commitment to maximising personal and team effectiveness and the principles of equality and diversity is essential.

A key part of this role will be working alongside our current Admissions Assistant Manager in the development and implementation of processes, procedures, and systems to support the undergraduate Admissions team.

Core responsibilities:

  • Supervisory responsibilities for services, resources and people.
  • Provide induction and ongoing development support and training to team members.
  • Contribute to the ADR process, assisting with the identification of development needs where appropriate. 
  • Plan and organise own workload, and allocate and monitor work activities for others.
  • Act as first point of contact for HR issues when supervising a team.
  • Responsible for organising and overseeing all day to day aspects of defined area of operational service delivery. 
  • Reactive and proactive service provision with others to deliver an excellent stakeholder experience.
  • Relationship building, network participation internally and externally to build and update knowledge and skills.
  • Implement and monitor protocols, procedures, processes and regulations.
  • Monitor and report incidents.
  • Implement and monitor recognised procedures to ensure compliance and meet University values of inclusion, diversity and participation.
  • Contribute to business meetings, working groups and committees to help shape service delivery and stakeholder expectations.

Role responsibilities:

  • Manage and organise professional business and administrative service processes, staff and/or resources to achieve defined targets and outcomes.
  • Develop, implement and enforce recognised procedures to ensure compliance, co-ordinate effort and contribute to team goals.
  • Provide professional guidance, advice and training to staff and students with admissions processes, data and information recording and assessment data.
  • Ensure team activities, budgets and documents comply with internal University and external regulation, policy and procedures.
  • Ensure accuracy by instituting recognised and routine checks, assessment criteria and techniques.
  • Record data and information accurately, provide reports and distribute information to key stakeholders in the process or service.
  • Use a range of digital media and tools to communicate with a diverse range of key stakeholders, both verbally and in written format who may need to access information across different geographic and time zones.
  • Establish, maintain and develop productive and ongoing relationships with internal and external stakeholders to influence perception of the University and deliver the admissions operation.
  • Independently assess and make accurate admissions decisions and recommendations on applications in accordance with agreed criteria.
  • Take part in the review of admissions areas to identify improvements and maintain high standards of service delivery, proactively supporting projects and initiatives to improve the admissions process and the systems that support it.
  • Any other reasonable duties.

Specific role requirements

Occasional weekend/evening working will be required. This is to attend external events and assist with tasks such as open days, recruitment events and undergraduate confirmation. Due to the operational needs of the Office, annual leave is not permitted between the receipt of A level results in early- to mid-August and the 31st August each year, and the number of staff permitted to be on annual leave during September is restricted.

Working Arrangements

At Durham we recognise that our staff and students are our greatest asset and we want to support the health and wellbeing of all. Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability.

Depending on the needs of the business and the job role, Durham University is piloting hybrid working for all Professional Services colleagues in the academic year 2021/2022, which may include the opportunity to work both on and off campus and to flex working hours. If appointed to the post, your line-manager will discuss the specific arrangements with you.  Any hybrid arrangements are non-contractual and may change within the pilot and when the pilot ends.

Interviews are anticipated to take place on or around July 2022

SECONDMENT

The post is full time fixed term until December 2023 and may be offered on an internal secondment basis subject to the agreement of the current line manager.

Reward and Benefits

To support the delivery of the University's People Strategy to attract, retain and reward the very best, we offer a fantastic range of rewards and benefits to our staff, including:

  • 27 days annual leave, plus 4 customary days and 8 bank holidays (pro-rata for part time) and the option to purchase additional leave;
  • Automatic enrolment into a pension scheme;
  • Corporate and local discounts;
  • Wellbeing resources and discounted health benefits;
  • Health discounts on sports and activities at Maiden Castle Health and Activity Centre;
  • Reward and Recognition Schemes;
  • Personal and career development;
  • And SO much more, with further information available here

Recruiting to this post

In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification. In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.

Please note that some criteria will only be considered at interview stage.

How to apply 

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

Information if you have a disability

The University welcomes applications from disabled people. We are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.

If you are unable to complete your application via our recruitment system, please get in touch with us on e.recruitment@durham.ac.uk.

What you are required to submit

  1. A CV; 
  2. A covering letter which details your experience, strengths and potential in the requirements set out in the essential and desirable criteria;
  3. The person specification grid which details your experience, strengths and potential in the requirements set out in the essential and desirable criteria. We will shortlist your application by considering how well you evidence these criteria.

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details

For further information regarding this post, please contact; Charlotte Hogg, Admissions Manager at Charlotte.hogg@durham.ac.uk

Contact information for technical difficulties when submitting your application

If you encounter technical difficulties when using the online application form, we prefer you send enquiries by email. Please send your name along with a brief description of the problem you’re experiencing to e.recruitment@durham.ac.uk

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

As a University we foster a collegiate community of extraordinary people aligned to the University’s values. Equality, Diversity, and Inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive, and in doing so, recruit the world’s best candidates from all backgrounds and identities. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

  1. Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
  2. Proven IT skills, including use of Microsoft Office.
  3. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  4. Post-16 qualification or equivalent experience.
  5. Evidence of personal development to maintain skills.
  6. Experience of providing advice and guidance to a range of customers and colleagues.
  7. Experienced service provider with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation. 
  8. Experience of implementing policy and procedures and involvement with future changes for a service area.
  9. Ability to effectively network and exchange advice and information for development purposes.  
  10. Experience of supervising/managing a team and/or a line management qualification.

Desirable Criteria

  • Advanced IT skills including the use of Microsoft Office products (especially Word, Outlook, Excel and Access).
  • Knowledge of UK points-based immigration policy (specifically Tier 4)
  • Knowledge of regulations for assessing fee status

Durham University

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.

OUR VALUESWe are inspiring, challenging, innovative, responsible and enabling.

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.

Overall family purpose

  • Deliver direct and indirect services to stakeholders.
  • Provide advice and answer queries as part of an enquiry-desk/help-desk function.
  • Respond to and manage requests for information and resources.
  • Deliver services to meet regulatory requirements and procedures. 
  • Plan and deliver a joined-up approach to University business and people services.
  • Align business processes and services to meet operational and strategic policy objectives.  
  • Deliver business processes to ensure effective management, governance and the economic viability of the University. 
  • Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
  • Provide excellent professional services that meet strategic and operational goals and business needs.
  • Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
  • Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
  • Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
  • Engage and encourage participation with external professionals, schools, alumni and donors.

Link to key strategic plan

  • An economically sustainable approach to delivering Professional Services across the University;
  • A joined-up approach to University professional services, regardless of location or line management;
  • A culture and practice of continuous improvement; 
  • Design services that meet business need;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

DBS Requirement: Not Applicable.