Business Development Coordinator
Student Enrichment Directorate
Grade 5: - £23,487 – £26,341 per annum
Fixed Term - Full Time
Contract Duration: 1 year
Contracted Hours per Week: 35
Closing Date: 12-Jul-2022, 6:59:00 AM
When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.
The Department and role purpose:
The Student Experience Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance, participation and community outreach and engagement, whilst fostering a culture that safeguards academic excellence. We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.
Durham University is one of Europe’s leading sport universities and has been ranked as Britain’s Number 1 Team Sport University since 2013. In the autumn of 2019 the University completed the construction of a £32m Sports & Wellbeing Park, adding to a prior investment, on the same site, of £8m in 2012.
The Business Development Coordinator will have two key focus areas as part of their role:
- Developing the opportunities linked to fundraising through commercial partnerships and alumni relations
- Playing a leading role in the recruitment of undergraduate and postgraduate sport scholars.
Commercial Partnerships & Fundraising
The post holder will work across a number of university departments and link closely with existing external partners to continue to support and develop potential fundraising and scholarship opportunities. More specifically, the postholder will work with the North American Development Board to develop new initiatives to attract new students as well as supporting existing students and recent alums.
They will work alongside the team managing Durham on Demand to develop the sporting offer and to be a catalyst for engaging with potential commercial partners, alumni and parents.
The successful candidate will play a pivotal role as the primary co-ordinator for postgraduate student athlete recruitment and will also assist in the co-ordination of undergraduate student recruitment, working directly with the strategic leads in both areas.
The post holder will be the main point of contact for overseas postgraduate student athletes and will also be a key contact for undergraduate students in sports where coaches are not in post to fulfil this role.
Additionally, they will identify new recruitment opportunities for postgraduate and undergraduate student athletes as well as establishing and developing new links with institutions nationally and globally in target sports.
- Act as more knowledgeable team member without responsibility for team members.
- Plan and organise own workload with or without involvement with project work streams.
- Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members.
- Respond to stakeholder needs to deliver and shape an excellent stakeholder experience.
- Apply theory and practice, from academic and professional development and previous knowledge within a service team.
- Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures.
- Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service.
- Provide guidance and advice to resolve problems and queries for a broad range of service users.
- Collaborate with team members to implement service alterations.
- Organise and schedule resources, activities and events.
- Identify priorities and monitor processes and activities to ensure success.
- Provide more in-depth independent research and analysis activities within the role.
- Analyse work activities to ensure the effective and efficient use of capital and consumable equipment and resources.
- Provide demonstrations and instruction to others outside the team.
- Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.
- Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.
- Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.
- Assist with the communication process to interested overseas student athletes including applications and visas as well as the collection of vital information for each process.
- Work to enhance existing relationships with partner institutions nationally and globally.
- Coordinate and facilitate undergraduate recruitment events including general Open Days and sport specific recruitment initiatives.
- Deliver support services to ensure the effective and efficient running of business processes and systems.
- Monitor and evaluate service delivery to ensure compliance with regulatory and professional procedures and standards.
- Collaborate with colleagues across professional and administrative areas to ensure seamless service provision.
- Provide training to team members on data handling and recording.
- Monitor data accuracy checks to identify anomalies and ensure the integrity of data and information.
- Update data and information on systems and media for recording, storing, communicating and informing service users and team members.
- Work with internal and external partners to deliver cross-functional administrative, business and financial work streams.
- Work with internal and external partners to deliver cross-functional services and activities.
- Analyse data and statistics and provide reports for higher level decision makers.
- Accurately record information and data and disseminate within internal networks including committees.
- Contribute to the development and implementation of policy and procedures within own area of working.
- Prepare written reports for consideration by management where required.
- Any other reasonable duties.
Specific role requirements
The role involves travelling away from home and working on evenings and weekends.
At Durham we recognise that our staff and students are our greatest asset and we want to support the health and wellbeing of all. Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability.
Depending on the needs of the business and the job role, Durham University is piloting hybrid working for all Professional Services colleagues in the academic year 2021/2022, which may include the opportunity to work both on and off campus and to flex working hours. If appointed to the post, your line-manager will discuss the specific arrangements with you. Any hybrid arrangements are non-contractual and may change within the pilot and when the pilot ends.
Reward and Benefits
To support the delivery of the University's People Strategy to attract, retain and reward the very best, we offer a fantastic range of rewards and benefits to our staff, including:
- 27 days annual leave, plus 4 customary days and 8 bank holidays (pro-rata for part time) and the option to purchase additional leave;
- Automatic enrolment into a pension scheme;
- Corporate and local discounts;
- Wellbeing resources and discounted health benefits;
- Health discounts on sports and activities at Maiden Castle Health and Activity Centre;
- Reward and Recognition Schemes;
- Personal and career development;
- And SO much more, with further information available here
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification. In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
How to apply
We prefer to receive applications online.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
Information if you have a disability
The University welcomes applications from disabled people. We are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, adjustments will be made to support people within their role.
If you are unable to complete your application via our recruitment system, please get in touch with us on firstname.lastname@example.org.
What you are required to submit
- A CV;
- A covering letter which details your experience, strengths and potential in the requirements set out in the essential and desirable criteria;
- Completion of a Word document, with examples of how you satisfy the person specification. Please ensure you give detailed examples of how you meet these criteria if requested.
Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.
For further information regarding this post, please contact; Mark Brian email@example.com
Contact information for technical difficulties when submitting your application
If you encounter technical difficulties when using the online application form, we prefer you send enquiries by email. Please send your name along with a brief description of the problem you’re experiencing to firstname.lastname@example.org
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.
As a University we foster a collegiate community of extraordinary people aligned to the University’s values. Equality, Diversity, and Inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive, and in doing so, recruit the world’s best candidates from all backgrounds and identities. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.
Person specification - skills, knowledge, qualifications and experience required
- Excellent oral and written communication skills and the ability to develop effective working relationships, both internally and externally.
- Proven IT skills, including use of Microsoft Office.
- Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
- Evidence of personal development to maintain skills.
- Post-16 qualification or equivalent experience.
- Relevant administrative experience in a busy office environment.
- Demonstrable ability to proactively work with team members to ensure the delivery of high quality services.
- Demonstrable ability to provide advice and guidance to a range of customers and colleagues.
- Ability to effectively network and exchange advice and information for development purposes.
- Ability to network with a range of partners to deliver outcomes.
- An understanding of the British Universities' sports systems and student recruitment strategies.
- An understanding of the North American sport system (NCAA) and experience of recruiting athletes from US universities.
- Experience of working on the front line with service delivery, and the ability to work under pressure and meet tight deadlines without compromising on quality.
- Ability to solve problems as part of a team and resolve issues, plan solutions and make pragmatic decisions.
- Experience of working with contracted partners.
- Knowledge of alumni relations systems in the UK and the US.
OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.
OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
Family key attributes
Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.
Overall family purpose
- Deliver direct and indirect services to stakeholders.
- Provide advice and answer queries as part of an enquiry-desk/help-desk function.
- Respond to and manage requests for information and resources.
- Deliver services to meet regulatory requirements and procedures.
- Plan and deliver a joined-up approach to University business and people services.
- Align business processes and services to meet operational and strategic policy objectives.
- Deliver business processes to ensure effective management, governance and the economic viability of the University.
- Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
- Provide excellent professional services that meet strategic and operational goals and business needs.
- Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
- Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
- Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
- Engage and encourage participation with external professionals, schools, alumni and donors.
Link to key strategic plan
- An economically sustainable approach to delivering Professional Services across the University;
- A joined-up approach to University professional services, regardless of location or line management;
- A culture and practice of continuous improvement;
- Design services that meet business need;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
- Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
- Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.
DBS Requirement: Not Applicable