IS Senior Analyst, BMIS

Durham, United Kingdom
£27,116 - £33,309 per annum
24 Jun 2022
End of advertisement period
11 Jul 2022
Contract Type
Full Time

Computing and Information Services

Grade 6: - £27,116 - £33,309 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date: 11-Jul-2022, 6:59:00 AM

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Please note, applications will be reviewed as they are received therefore early applications are strongly encouraged. The advert will be removed once the post is filled.


A globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, a unique and historic setting – Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things in the world.

We find it easy to be proud of the extraordinary people we have at Durham. We offer the inspiration, they achieve the outstanding. We invite you to join our fantastic team.

Durham University is committed to promoting equality and diversity

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and we believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

As a University we foster a collegiate community of extraordinary people aligned to the University’s values. Equality, Diversity, and Inclusion (EDI) are a key part of the University’s Strategy and a central part of everything we do. At Durham we actively work towards providing an environment where our staff and students can study, work and live in a community which is supportive and inclusive. It’s important to us that all of our colleagues are aligned to both our values and commitment to EDI.

Durham University’s Athena Swan institutional award recognises and celebrates good practice in recruiting and supporting the development of women. We have also signed up to the Race Equality Charter, a national framework for improving the representation, progression and success of minority ethnic staff and students within higher education.

If you are a candidate with a disability, we are committed to ensuring fair treatment throughout the recruitment process. We will make adjustments to support the interview process wherever it is reasonable to do so and, where successful, reasonable adjustments will be made to support people within their role.

The Department and role purpose 

The Computing and Information Services (CIS) has an annual operational budget in the order of £10m, multi-million pound programmes of change within year, and approximately 140 staff who are predominately based at the Durham University campus. The Senior Leadership Team report directly to the Chief Information Officer with the following portfolios: Strategy and Change; Operations; and Information Systems. CIS provide academic, teaching and administrative services across the organisation that underpin the day-to-day activities of the whole organisation.

Recent infrastructure improvements include investment in a new network backbone, including new cable runs throughout the city to all of the Universities core buildings, new scalable user facing storage, and a new hosting environment. Corresponding business led investment also continues to be made with a new Oracle Enterprise Resource Planning suite, investment in research administration, and maximising the breadth of opportunities available to the University through Office365, alongside numerous other important initiatives.

CIS is a friendly, but demanding department, where much is expected and can be achieved by competent, self-motivated individuals who are demonstrable in their teamwork ability.

The post holder will be responsible for providing support and administrative duties for the applications provided by the University to support Professional Support Services such as HR, Finance and Payroll.

The post holder will ensure work undertaken meets CIS quality standards, specifications and timescales. Additionally, the post-holder will assist CIS colleagues in the scoping and planning of changes and upgrades, ensuring compliance with the department’s change management process. The successful candidate will seek to expand and maintain up-to-date knowledge of key technologies, methods and approaches relevant to Student Information Systems.

Core responsibilities:

  • Experienced service practitioner, involved in the planning and co-ordinating of all IT related activities, projects and work streams concerning Student Information systems with inter-related activities.
  • Plan and organise own workload with or without involvement with project work streams.
  • Provide specialist support for University staff and student IT users with problem solving and query handling.
  • Provide a reactive and proactive, working closely with other CIS support teams and end users to deliver an excellent stakeholder experience.
  • Relationship building, network participation internally and externally to build and update knowledge and skills.
  • Engage with external peers and specialists to exchange knowledge and information.
  • Supervises service users and stakeholders undertaking activities, events, project work and exhibitions.
  • Interpret, curate, design and present artefacts, information, data, equipment and resources.
  • Implement and monitor protocols, procedures, processes and regulations.
  • Monitor and report incidents.
  • Carry out more in-depth investigations, searches and research information and data to identify trends and patterns.
  • Take responsibility for day to day decision making within own area of responsibility for operational aspects of service delivery, translating external requirements into practical application and advice.
  • Implement and monitor recognised procedures to ensure compliance and meet University values of inclusion, diversity and participation.
  • Contribute to business meetings, working groups and committees to help shape service delivery and stakeholder expectations.
  • Accountable for managing/maintaining financial and budget records and reconciling consumable expenditure queries.
  • Involved in the purchase and return of goods and services.
  • Support the capture of business requirements from users and work with colleagues to translate these into recommendations for future service provision.

Role responsibilities:

  • Work independently or with other staff,contractors or project teams across the University to identify and prioritise business needs and deliver infrastructure services, projects and system solutions.
  • Liaise and network with contractors and third-party suppliers to facilitate the exchange of information, and help focus joint effort with projects and service delivery.
  • Develop, test and implement BMIS systems, technical and virtual architecture solutions for the University.
  • Liaise with key stakeholders and client representatives across the University to inform and advise about key structural, physical, and virtual environmental changes.
  • Manage and monitor BMIS systems to ensure safety, security and compliance with regulations for the University technology infrastructure.
  • Engage with internal and external networks, exchanging knowledge and information to provide input into the planning and development of future projects and services.
  • Perform maintenance procedures and tasks and take action to respond to vulnerability issues and security incidents.
  • Create, review, maintain and investigate operational systems, mechanisms and user documentation to ensure all organisational stakeholder requirements have been met.
  • Maintain asset registers ensuring that the administration of the acquisition, storage, distribution, movement and disposal of assets is documented.
  • Demonstrate ability to use a range of tools, equipment, and virtual or digital services.
  • Take responsibility for carrying out more specialist risk assessments and incident resolution.
  • Any other reasonable duties.

Specific role requirements

  • This post will require occasional out of hours working periods including weekends
  • The post holder will be sponsored to undertake a Level 4 course in either Software Engineering or another IT topic dependent on previous academic attainment

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

  • Good oral and written communication skills.
  • Proven IT skills, including use of Microsoft Office.
  • Experience of undertaking a support role within an IT environment
  • Proven knowledge of Oracle or SQL Server relational databases and database programming using PL/SQL or TSQL.
  • High levels of self-motivation, initiative and ability to promote and demonstrate a flexible 'can do' attitude.
  • Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  • Post-16 qualification or equivalent experience.
  • Ability to identify and solve problems and issues, plan solutions and make pragmatic decisions.
  • Experience of contributing to the delivery of IT services.
  • Experience of providing advice and guidance to a range of customers and colleagues.
  • Ability to effectively network and exchange advice and information for development purposes. 
  • Knowledge of and commitment to software development best practice including issue tracking, testing, documentation and version control.
  • Evidence of continuing professional development. 
  • Proven knowledge of Business Intelligence and reporting tools

Desirable Criteria

  • ITIL Foundation
  • Knowledge of Unix/Linux OS including shell scripting.
  • Knowledge of Research, HR, Payroll and Finance applications and processes
  • Knowledge of Application Express development environment
  • Knowledge of integration to Identity Management solutions and Active Directory.
  • Regulatory, local and national professional knowledge and experience of compliance.
  • Health and safety compliance knowledge.
  • Knowledge of software development using REST and SOAP APIs in an Oracle environment.
  • Relevant industry and professional recognition and certification of achievement of skills and knowledge.

Recruiting to this post

In order to progress to the assessment stage of the recruitment process, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider the desirable criteria, but we would urge candidates to provide evidence for all criteria. 

Please note that some criteria will only be considered for those candidates who proceed to the assessment stage.  

How to Apply

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

  • A CV, which evidences your experience, strengths and potential against the criteria set out above.

Contact Information

For further information please contact; David McConnachie via i.d.mcconnachie@durham.ac.uk.

DBS Requirement: Not Applicable.

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