Job Description

The Institute for Adult Learning (IAL), an autonomous institute of the Singapore University of Social Sciences, is at the forefront of building capabilities and continuing professional development for an effective, innovative and responsive TAE sector.

In this position, the appointee will work under the Programme Administration and Management Department and supervise a small team to manage the unit's operations, products and services, and quality assurance.

The appointee will review internal processes and systems to improve and deliver a high-quality learner/customer service experience.

• Champion operational excellence, including customer service and support
• Monitor performance of the programmes and services portfolio based on performance standards, and recommend enhancement opportunities
• Manage and execute the learning administration processes and databases
• Gather information on the effectiveness of the programmes and services portfolio and address learner feedback
• Analyse learner needs, manage learner expectations and feedback
• Assist with the organisation's enterprise risks and mitigation plans in learning administration, and implementation of the corporate governance regulations
• Implement plans for quality assurance in training administrative policies and systems, including internal audits to evaluate compliance
• Manage queries and instances of non-compliance with the organisation's quality assurance policies and systems
• Manage and develop the internal capabilities of a small team
• Any other duties, including cross-divisional projects or events that the management may assign from time to time to meet the needs of the organisation and changing environment.

Job Requirements

• Tertiary qualifications, preferably in education-related fields. Candidates without the required qualifications but with relevant work experience and required skills may also be considered.
• Five years of relevant work experience in managing training programmes and adult educators, performing quality assurance.
• Experience in using data analysis and visualisation techniques/tools
• Familiar with tech-enabled learning and Kirkpatrick's 4 Levels of Learning Evaluation
• Possess WSQ Advanced Certificate in Training and Assessment (ACTA) or WSQ Advanced Certificate in Learning and Performance (ACLP)
• Familiarity with the Singapore Workforce Skills Qualification (WSQ) framework and training management system is preferred
• Mature and meticulous, able to grasp and tackle operational issues with a clear understanding of the system, process implications, and stakeholder needs
• A team player with strong interpersonal skills and a service excellence mindset
• Open-minded, adaptable, receptive to change and able to thrive in a fast-paced environment
• Analytical and strong in planning, implementation and process design
• Good written and verbal communication skills
• Resilient to challenges and possess good problem-solving skills
• The successful appointee will be based in IAL Campus located at Lifelong Learning Institute next to Paya Lebar MRT station