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Senior Programmes Officer (Assessments)

Employer
KINGS COLLEGE LONDON
Location
London (Greater) (GB)
Salary
£33,114 – £34,906, including London Weighting Allowance
Closing date
12 Jul 2022

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Job Details

Job description

 King’s College London has an exciting opportunity for someone interested in pursuing a career or taking their next step in higher education professional services. We are looking to recruit a new Senior Programme Officer to support the running of our undergraduate and postgraduate programmes in the Florence Nightingale Faculty of Nursing, Midwifery, and Palliative Care.      

 

Our Senior Programme Officers work in a fast-paced environment, taking responsibility for complex queries and issues, supporting activities such as assessment boards  and maintaining accurate student data on progress and achievement, managing mitigating circumstances forms, appeals and fitness to practice  and all assessment related queries across wide range of stake holders while delivering a high-quality service across the student lifecycle. 

The role holder will oversee and co-ordinate the work of a small team of Programmes Officers to ensure that their activities are carried out efficiently and that administration of all matters relating to the examinations and assessment processes of the Faculty are carried out to a high-level of accuracy and consistent standard. 

 
 

The role holder will work with colleagues to plan and coordinate a varied set of activities, with opportunities to further develop your knowledge of regulations and process and be part of professional networks promoting best practice. As part of the King’s community, you’ll work alongside inspiring academic staff, professional services staff, and students.          

 

Benefits   

 

King’s provides an extensive and varied range of career-focussed training and on-the-job learning. We support staff to maintain a work/life balance, offer flexible working and parental leave opportunities, reduced membership rates for staff at gyms at three of our campuses, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as 27 days annual leave (plus Christmas closure days), an occupational pension scheme, season ticket loans and being part of the cycle to work scheme. Find out more at -  www.kcl.ac.uk/hr/staffbenefits/index    

This post will be offered on an indefinite contract. 

This is a full-time post - 100% full time equivalent

 

Key responsibilities

 

Facilitating Assessment Boards ensuring board paperwork is accurate and timely. Maintaining current knowledge of both university and programme regulations and relevant external PSRB standards in order to provide authoritative guidance to both students and academic staff.  

Providing a highly responsive, dynamic and positive presence within the Nightingale Student Hub. Supporting the shared commitment to service-excellence driven by professional services staff working to deliver a world-class student experience. Affirming a service-ethos based the university’s Principles in Action. 

Working with relevant colleagues to deliver and continually improve all assessments and examinations processes throughout the academic year, identifying priorities and demonstrating flexibility throughout the cycle, recognising when priorities change, amending plans and adjusting work patterns accordingly. 

Overseeing the day-to-day running of the Faculty’s assessments and examinations, in line with university deadlines and regulations, as well as external requirements from key National Stakeholders. 

Coordinating assignment submissions and collection, including Mitigating Circumstances Forms, Appeals, Fitness to Practice and both physical and electronic submissions and maintaining a responsive and supportive student enquiry service with a coordinated approach to communications and production of publications, such as handbooks, marking criteria, and information of assessments  

Working in collaboration with other departments and colleagues, such as Academic Services and Graduation Office, and Admissions and Registry Services more broadly, to support the ongoing development of processes and resources relating to the Education & Students function and service-delivery. 

Contributing to planning and service enhancement for examinations and assessments, including examination timetabling and the Faculty’s assessment schedule, ensuring the Faculty’s procedures reflect any changes in university regulations. 

Monitoring and reviewing assessment-related data to ensure it is accurate and, where necessary, providing management information to deadlines for internal and external use, including quality assurance data for the Nursing & Midwifery Council (NMC) and Health Education England (HEE). 

Overseeing enquiries from academic staff and external examiners, assisting programme and module leaders by recording and communicating essential student data and assessment information. 

Facilitating administrative support to relevant admissions and awards functions, including Recognition of Prior Learning (RPL). This will include advising applicants of the accreditation process, accepting applications from students, distributing applications to appropriate members of the Faculty staff and collating reports for presentation at committee meetings. 

Ensuring that quality assurance requirements and, where required, accreditation requirements are met for all provision. To service committees and other meetings as required. To oversee the cyclical archiving of examinations and assessments records in line with university retention policies. 

Developing and enhancing the service by proactively seeking and responding to stakeholder feedback, identifying and suggesting service improvements and implementing new ways of working as directed. Supporting Faculty and university projects as necessary to further service improvement and Education & Students support functions. 

Working flexibly as part of a team, supporting others in times of high-volume activity (such as Welcome Week and enrolments and submission periods). Participating in and coordinating new starter inductions and training. Covering staff absence and deputising for the Programmes Manager (Assessments) as and when required. 

Working with the wider university community to ensure up-to-date and consistent practices are followed when utilising systems (e.g. student records systems and virtual learning environments) to undertake both day-to-day functions and higher-level processes such as reporting and extracting data, ensuring accuracy of data and identifying and resolving issues. 

Engaging with and triage students’ pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks. 

Ensuring that a sense of collective accountability is maintained for student records data quality, ensuring records are accurately maintained in accordance with the agreed retention schedules. 

Ensuring all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity, maintaining an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests. 

Carry out other reasonable responsibilities commensurate with the grading of the post as required 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post 

Skills, knowledge, and experience 

Essential criteria 

1. Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences.  

2. Strong numeracy skills and ability to analyse numerical data, with experience in the use of databases with a high level of detail and accuracy.  

3. Experience of administrating examination and assessments functions, preferably in a higher education provider or similar. 

4. Excellent working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.  

5. Experience in planning schedules of work against annual cycles; setting objectives, milestones and implementing regular reviews to evaluate progress.  

6. Experience of stakeholder management, ability to work with a broad range of stakeholders in a professional and assured manner, managing and delivering services and support, with a proactive, development focused and transparent approach.  

7. Experience of working in a customer facing environment with a knowledge of how to address complaints and service setbacks in a professional and efficient manner.  

8. Have a methodical but flexible approach to work, maintaining a high level of accuracy, collaborative, responsive, and relationship-oriented approach to teamwork, proactive approach, and the ability to work independently. 

9. Excellent time management and organisational skills and the ability to work to tight deadlines, exercising sound judgement when managing complex challenges, maintaining a solution-focussed approach while recognising when escalation is needed.  

10. Commitment to equality and diversity in the workplace.  

Desirable criteria 

1. Degree level or equivalent qualification or experience. 

2. Experience of using virtual learning environments. 

3. Experience of managing staff and supervising their work. 

Further information

The selection process will include a panel interview and an assessment.   

 

Interviews are provisionally scheduled for the week commencing 18th July.  

This post is subject to Disclosure and Barring Service and Occupational Health clearance. 

Higher Education Administration  

Company

King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at www.kcl.ac.uk/kingsanswers.

Company info
Mini-site
KINGS COLLEGE LONDON
Telephone
+(44)02078365454
Location
STRAND
LONDON
WC2R 2LS
United Kingdom

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