Taught Assessment & Award Manager

London (Greater)
14 Jun 2022
End of advertisement period
26 Jun 2022
Contract Type
Full Time

Job Description

About Us  

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us. 

We are the Exams, Assessments & Timetabling team who are responsible for administering these three key services as part of the student lifecycle. We are responsible for the delivery of a comprehensive service that is fit for purpose and evolves constantly to meet the needs of our students. This includes devising and implementing all associated business processes to ensure they are responsive and proactive, and driving a culture of service management and improvement that centres our students at the heart of the service. 

We are part of the wider Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so. 


About the Role

The Taught Assessments and Awards Operations Manager will work in collaboration with stakeholders across the university and manage the process of defining and steering efficiencies in Exams and Assessments processes and procedures. They will be instrumental in managing these core services, working closely with colleagues to ensure that the day-to-day support of students and staff is robust and meets their expectations. 

This is an exciting opportunity for candidates looking to gain management experience, who wish to utilise their skills and expertise in handling complex data, and in influencing ongoing change management across the wider King’s community.  

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.


This post will be offered on an indefinite contract.

This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours.

Key responsibilities


  • To manage the Taught Assessments and Awards Operations team, setting and measuring daily and/or weekly priorities for the team in line with our processes 
  • To oversee all enquiries from across the organisation, delegating these to your team as appropriate, and resolving complex issues in a timely manner 
  • To manage the processes for the successful uploading of assessment into our core student systems, the publication of results and the central communication of outcomes to students  
  • To collaborate with the Taught Records Manager to ensure post Sub Board processes around progression and re-enrolment are co-ordinated 
  • Management of end-to-end awards, certification, and transcript activity to include conferring awards, closing student records and investigating HESA errors. 
  • To ensure that staff are following procedures accurately and consistently, and maintaining confidentiality with regards to personal information  


The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.


Skills, knowledge, and experience

Essential criteria

  1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in central directorates, or Faculties, where systems operations have been utilised. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training 
  2. Excellent IT Skills  
  3. Good interpersonal, communication and presentation skills 
  4. Ability to work collaboratively 
  5. Knowledge of student management systems preferably SITS  
  6. Knowledge of policies and procedures relating to assessments and their application in a Higher Education context  
  7. Anticipating problems and applying proactive and innovative approaches to resolve issues


Desirable criteria


  1. Good Leadership skills 
  2. Compiling and interpreting management information 


 Further Information

 Please submit a personal statement when applying for this vacancy, clearly setting out how you meet the essential criteria, as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website:   https://jobs.kcl.ac.uk/gb/en/applying     

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here. 

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities. 

Interviews are scheduled to take place in the week commencing  4th July

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