Campus IT Services

Job Description

This position focuses on working with the CITS team, Users and Vendors to support the strategic directions and businesses of SUSS by designing, developing, delivering, maintaining, enhancing and supporting the assigned application systems.

• To manage both in-house and out-sourced projects to meet project scope, budget and schedule with proper project plan.
• To analyze user's requirements, include determining feasibility, cost, time and resources required, compatibility with current systems, potential problem area and recommending solutions for projects.To research, design, implementation and upgrades of information systems to meet the user needs.
• To identify areas for modification in existing applications and subsequently develop enhancements.
• To define, design, develop, test and deploy application to meet the needs of the organization.
• To have solid knowledge in data structures, algorithms of major databases. Be able to create complex PL/SQL, SQL codes and the filter conditions for the queries to create reports / data analysis to users.
• To manage operations processes quotations, tender proposals, ITQs, RFP/RFQs, contract status and tender submissions.
• To coordinate internal stakeholders, to ensure that all relevant stakeholders have been identified and that they are engaged at the appropriate times throughout the tender process.
• To coordinate with each vendor to schedule meetings/demos, obtain proposals, get questions answered, and facilitate the contracting process.
• Responsible for collecting that information from the appropriate stakeholders, and packaging and distributing it at the right times.
• Responsible for creation of all system documentations, and to ensure that they are kept up to date.
• To support the business users during the implementation of the project and, ultimately, transitioning the software/services into operations. To be responsible for the maintenance of application changes due to user requests or upgrade of operating systems, database systems and/or third-part software.
• To provide application support and advice to user to enable the effective and efficient use of the applications, including conducting application training to users, troubleshooting and resolving hardware, software, connectivity, user access and component configuration problems.
• To assist Supervisor in all other assigned duties
• To assist in the general administrative function of the department
• Participate in university-wide events

Job Requirements

• Degree (Bachelor or Masters) in information technology or equivalent with at least 5 years of work experience preferably in development or support education systems.
• Experience in web based application development with full SDLC
• Hands on experience with the Microsoft .net, Oracle, Microsoft SQL Server
• Able to take challenges, work independently or as a team, and be self-driven to learn new technologies
• Possess strong technical competencies, analytical, good interpersonal skills and services oriented