When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

The Department and role purpose:

The Student Support and Wellbeing (SSW) Office is a Service Department located in the SSW Directorate within the Colleges and Student Experience Division. This office has two functions:

1. To provide functional leadership for the pan-University SSW services that are delivered by Colleges and Faculties/Academic Departments, ensuring that these work effectively with services within the SSW Directorate.
2. To provide leadership and oversight of the University's work in relation to student health and proactive wellbeing including the delivery of faith support.

The Head of SSW leads the oversight, coordination and delivery of SSW operations and the service model across the University including providing strategic direction and guidance to the dedicated delivery services in the SSW Directorate, Faculties/Academic Departments and Colleges. Providing leadership for the University's continuous improvement approach is key to this role ensuring the services remain fit for purpose as demand and complexity of support cases are both increasing. The Head ensures that delivery across the University is data driven and underpinned by the effective use of technology. Leadership of governance oversight is integral to ensure University policies and processes are being followed correctly. The Head provides leadership for all student support communications and campaigns for students. The Head will be responsible for the line management of the Assistant Principal who works in a peripatetic way across the Colleges Division.

The Head will provide oversight, direction and leadership to the team focussed on proactive student health and wellbeing (including faith support), liaising and co-ordinating with other internal and external stakeholders as appropriate.

The Office also provides representation, administration and other support for the University governance structure underpinning student support and wellbeing (supporting, for example, the Student Support and Standing Group and the Welcome and Orientation Week Group). Liaison, co-ordination and networking with student representatives and other internal and external stakeholders are fundamental for the work of the Office.

The Head supervises professional staff members in the functional leadership team and reports to the Director of Student Support and Wellbeing. As a key member of the wider Student Support and Wellbeing Directorate management team, the Head is expected to contribute to wider strategies and initiatives that enhance the support for students across the University and to deputise for the Director of Student Support and Wellbeing.