Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile Sales - Contact Centre
Contract Type Permanent

Job Purpose

Powering our engagement with new learners and partners

Seize responsibility and develop your career in a fast-paced and exciting environment, becoming the first point of contact for new learners and employers. From individuals searching for development to potential partners striving for growth, you’ll be responsible for key initial communications – driving business leads, customer satisfaction and overall retention – proactively delivering high levels of support to meet BPP expectations and always responding to queries efficiently and effectively.

What you’ll be doing

• Acting as the first point of contact for students and employers
• Making outbound calls to warm leads – both to learners and potential partners
• Receiving inbound calls that aim to increase business, customer satisfaction and retention
• Responding to customers who express BPP interest via Live Chat
• Answering questions effectively and efficiently in line with our guidelines  
• Navigating BPP’s customer information systems and engaging with other departments
• Establishing strong knowledge of BPP, services and products to answer customer queries
• Providing proactive level of support to always meet customer expectations
• Adhering to data-quality measures by logging, tracking and maintaining student records

Choose a better work-life balance

With hybrid working available, you’ll be able to split your time between one of our centres and wherever you choose to call home. Either way, you’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Key Responsibilities:

See JD for further details.

Department Contact Centre
Vacancy location  UK, North West, Manchester St James's

Candidate Criteria

• Previous outbound experience or similar transferable skills
• Proven experience working and thriving in a targeted environment
• High levels of self-motivation
• Always positive and helpful attitude towards customers
• Good IT skills and confident working with databases and spreadsheets

Employment Details

Contract Hours 37.50
FTE 1.00
Salary Competitive

Attachments

Full Job Description
Programme Eligibility Specialist JD 22.pdf (14 Kb)