Manager Research Operations and Service Improvement

Sydney, Australia
Base Salary starting $138, 079 + 17% superannuation
24 May 2022
End of advertisement period
09 Jun 2022
Contract Type
Full Time
  • Full time / continuing role
  • Drive and lead improvement processes in research operations within the Faculty of Health and Medicine
  • Base Salary starting $138, 079 + 17% superannuation

About the opportunity

The faculty of Medicine and Health has been designed to enable innovation, excellence, and strategic vision in teaching, research, and clinical practice not only in medicine and health but in all of the areas in which we operate. We are committed to challenging conventional wisdom and finding new paths to travel. Focussed on leading new possibilities in the way we deliver wellness and healthcare and on making a distinctive impact on healthcare, both locally and globally.

The University of Sydney is looking to appoint a Manager of Research Operations and Service Improvement.

The incumbent will lead efforts to support and enable service excellence thorough analysis of people, policy, process, and technology to identify, prioritise and implement activities to improve the effectiveness and efficiency of the teams within the R&D unit. As a member of the Research and Development team, the Manager of Research Operations and Service Improvement will lead projects and continuous improvement activity for the Research and Development team within the faculty. They will have the autonomy to make decisions that relate to the achievement of operating performance objectives and goals through the delivery of day-to-day services, advice, or solutions by the work area to stakeholders across the University.

Your key responsibilities will be to:

  • Provide operational leadership for the research payments team, project management, internal team liaison, stakeholder management, and technical expertise to the continued development of research support processes and systems
  • execute detailed resource planning, project and service performance reporting, process, and tools management
  • provide advice to develop the business, process, and technology analysis and continuous improvement capabilities of the Research and Development team
  • ensure effective liaison with research and development team staff, and staff from other PSU's, effectively influencing others to improve process and service approaches
  • develop, implement, and maintain robust and effective approaches to identifying, proposing, analysing, and categorising improvement opportunities from the simple to the complex, ensuring appropriate allocation of initiatives and activities
  • use judgment to ensure operating activity maintains compliance with governance and controls and the mitigation of risks.

About you

  • Postgraduate qualifications - In a relevant field as well as a combination of relevant training and experience
  • advanced IT skills
  • proven high-level project planning and management skills including experience in establishing, monitoring, reviewing and reporting project and service performance
  • strong interpersonal and relationship-building skills, proven track record managing a diverse group of internal/ external stakeholders
  • proven experience in process improvement and operational management
  • experience working on multiple projects and adapting to changes in line with the overall strategy
  • proven ability to lead change and lift capability, applying resourcefulness, resilience, and judgment to deliver change and continuous improvement.

You will thrive on variety in your work and will show exceptional agility and problem-solving ability by finding solution-oriented approaches to multi-layered questions.

As an outstanding communicator and influencer, your exceptional presentation skills allow you to translate complex ideas and concepts to a wide audience and you will have a passion for building relationships with and developing an understanding of, your stakeholders.

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Rachel Yazigi, Recruitment Operations, or by email

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Thursday 09 June 2022 11:59 PM

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