UNIVERSITY OF SOUTHAMPTON

Customer Service Supervisor

Location
Southampton, United Kingdom
Salary
£25,627 to £30,497 per annum
Posted
20 May 2022
End of advertisement period
02 Jun 2022
Ref
1822622NP
Contract Type
Fixed Term, Maternity Cover
Hours
Full Time

Student Recruitment Marketing & Events

Location:  Highfield Campus
Salary:   £25,627 to £30,497 per annum
Full Time Fixed Term (12 months - Maternity Cover)
Closing Date:  Thursday 02 June 2022
Interview Date:   To be confirmed
Reference:  1822622NP

The University of Southampton is looking for a Customer Service Supervisor to oversee a team of advisors whose main priority is responsible for responding and supporting prospective student enquirers. The role of the student recruitment enquiry advisor includes; providing excellent customer service and information throughout the application process. Thus we are looking for a line manager with a passion for providing outstanding customer service that can ensure the highest of standards are being met.

The team are in the process of migrating to a new CRM system and will need a line manager who can actively lead them through the change. Therefore as part of this role, you would have experience working with a CRM system or be able to demonstrate adaptability to learn either new systems or to play a large role in supporting a CRM system.  Supervising a team of 5 we are looking for you to demonstrate people management, training and development.

The role can vary day to day and will require a proactive supervisor to balance the needs of the team, wider University and customer. Facilitating training and support for the team and when opportunity presents representing the team more widely in the University. The team use multiple channels of communication so it would be desirable if you had experience working with either all or some of the current options including, live chat, social media, WhatsApp, email and phones.

For a conversation on the role or to ask questions please contact the Team Leader, Nick Jackson: N.J.Jackson@southampton.ac.uk

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Holly Shergold (Recruitment Team) on +44 (0) 23 8059 5719, or email recruitment@soton.ac.uk. Please quote reference 1822622NP on all correspondence. 

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