Programmes Manager

London (Greater)
18 May 2022
End of advertisement period
31 May 2022
Contract Type
Full Time

Job Description

The Modern Language Centre at King’s College London require a Programmes Manager to work in our vibrant, diverse team. You will be responsible for the planning and implementation of programme administration for our language modules for internal undergraduate and postgraduate students. Key elements of the role include:

  • Responsible for implementing the long-term development and day-to-day delivery of the administrative support of undergraduate and postgraduate modules as well as evening classes for the Modern Language Centre.
  • Managing the whole of the student life cycle, including planning and delivery of the teaching timetable.
  • Responsible for managing the annual cycle of exams and assessment.
  • Responsible for managing enrolment processes and student records.
  • Responsible for managing support for electronic platforms related to learning & teaching, including department websites and the e-learning platform KEATS.
  • To work with the Head of Operations in the implementation of innovations and policy changes to improve the student experience and student engagement activities, including the roll-out of such initiatives amongst staff and students.
  • To line-manage the programme administration team, and work with the Head of Operations, Business Support Manager and the other Programmes Manager to oversee all aspects of administrative support provided to all language teachers, Deputy Team Leaders, Team Leaders, Programmes Directors, professional services staff and students.
  • To ensure that all users of the Modern Language Centre receive the best possible service from the Programmes Team.

This post will be offered on an indefinite contract

This is a full time post


Key responsibilities

Programme Management and Administration

  • To work with the Head of Operations to manage the delivery of the administrative support for all MLC activities, ensuring effective working and management of overarching processes whilst providing support to and working with the team in the administration of the range of taught programmes.
  • To ensure that front-of-house student and staff facing activities within the Modern Language Centre office(s) are effective and delivered with exceptional customer service.
  • To manage the process of teaching timetable planning, working closely with Team Leaders and Deputy Team Leaders, as well as partnering departments to ensure the timetable is deliverable and adequately resourced.
  • To support the module selection process and oversee its planning. To manage any collaborative and Study Abroad provision arrangements within the Modern Language Centre, working closely with relevant Faculty, Departmental and Study Abroad Offices.
  • To ensure that changes in quality assurance policies are effectively and appropriately implemented within the Modern Language Centre, working with the PACE Associate Director (Education) and their team.
  • To ensure that staff and students are fully briefed in quality assurance policies, supporting the annual reporting process and working with the Department Education Lead and the relevant Deputy Directors in drafting new programme/module approval documentation.
  • To coordinate responses to student complaints, appeals and student misconduct in liaison with the relevant Team Leaders and Programmes Director.
  • To work with the Head of Operations, the Deputy Directors and Departmental Education Lead to ensure effective engagement with all student surveys and module evaluations, liaising with Team Leaders and Deputy Team Leaders to produce action plans and feedback communications to students as appropriate following the release of results.
  • To assist the Chair of the Sub-board to ensure that assessment processes are in line with College and PACE/Faculty guidance, ensuring accurate and fit for purpose information and procedures are in place, harmonising where possible across the Faculty, working in partnership with the Heads of Cluster/Department Administration, other Programme Managers, the Faculty Team and Registry Services.
  • To collaborate with the Business Support Manager to manage the delivery of electronic platforms, including department websites, the prospectus and student handbooks plus e-learning platforms, ensuring training and support is available to staff in the use of College systems.
  • To ensure effective student records management through use of SITS and related support resources (e.g. application forms, timetabling systems etc).
  • To undertake other administrative duties as directed by the Head of Operations.
  • To deputise for the Head of Operations as required.


Committee Administration

  • To act as Committee administrator for relevant departmental committees as directed by the Head of Operations, including preparing agendas, minute taking and ensuring action points are executed.
  • To ensure appropriate participation by the Programmes Team in the Departmental Education Committee.
  • To attend other department meetings as appropriate.
  • To participate in Departmental, PACE and University-wide fora as appropriate, and to cover for colleagues as required, both within their own areas and across PACE and the College.


Planning and Implementation

  • Responsible for developing and implementing service excellence improvement initiatives within the team.
  • To undertake project management as required within the Faculty, and work with colleagues on collective cross-Departmental and Faculty tasks, promoting good practice across departments.
  • To liaise with the Director of the Modern Language Centre, the Deputy Directors and the Head of Operations in supporting the creation of new modules and programmes of study, assisting the Deputy Directors to make sure that those programmes sit within the PACE Strategic Plan.
  • Responsible for the compilation of, and assessment of, programme-related information for strategic planning purposes and business plans, providing statistics and writing reports as required.


Team Building

  • Line management responsibilities for the Senior Programmes Officers and Programmes Officers.
  • To assess outcomes of work delivered by the team and constantly review processes to improve them.
  • To promote and encourage high levels of customer service to all MLC staff and students.
  • Responsible for team building and staff development, including undertaking the annual round of Professional Development Reviews for Senior Programmes Officers and Programmes Officers.
  • To work closely with the whole professional services team to plan and deliver teaching, as well as ensuring the administrative team work together to support the academic units in their area.


Additional Duties

  • To act as an evacuation marshal.
  • To deputise for the Head of Operations as required.
  • To undertake any other duties that might reasonably be required by the Head of Operations.


The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.


Skills, knowledge, and experience

Essential criteria


1.       Undergraduate degree or equivalent 

2.       Demonstrable experience of programme administration (including the use of SITS and related systems). 

3.       Ability to use initiative and stay calm when dealing with competing demands and increased pressure at certain times of the academic year. Pro-active and self-motivated with the ability to problem solve. 

4.       Excellent IT skills, including Office, Windows, databases, internet etc. 

5.       Excellent oral and written communication skills, with an excellent standard of English language and high level negotiating skills. 

6.       Demonstrable numerical and data management skills 

7.       Familiarity with working in a higher or further education environment 

8.       Experience of effectively managing or supervising staff and getting the best from a team of people 

9.       Ability to contribute effectively as part of a team to form good working relationships with teaching and professional services staff at all levels. 

10.   Attention to detail and commitment to quality. 


Desirable criteria


1.       Sound knowledge of HR and equal opportunities issues 

2.       Experience of administering non-degree programmes and modules.

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