Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile Customer Service - Customer Service Advisor
Contract Type Permanent

Job Purpose

Providing an excellent front-of-house customer service experience

To provide an excellent front-of-house experience and a seamless approach to customer services to each student, visitor, and member of staff, ensuring premium first-line support for all queries, regardless of qualification.

What you’ll be doing

• Building close relationships with students and maintaining excellent product knowledge
• Covering reception as part of a rota (includes weekends and evenings)
• Managing the centre's Computer Based Testing
• Providing support for BPP events as well as providing classroom support
• Maintaining up-to-date and relevant student contact details
• Providing first line response to IT queries and troubleshoot issues. Log issues with the IT service desk. Install basic IT kit
• Undertaking general administration tasks
• Ensuring all course registers are input into the relevant system
• Distributing all internal and external post
• Managing refreshments and room bookings for internal and external events
• First point of contact for facilities/building issues that arise
• Active housekeeping and constant monitoring
• Acting as Health & Safety Contact, First Aider and Chief Fire Marshall
• Completing paperwork to eRisk standard
• Participating in quarterly H&S meetings
• Maintaining high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in both written and verbal communication

Choose a better work-life balance

You’ll benefit from a vibrant workplace and a culture that believes in looking after others, while being part of a diverse workforce where difference is celebrated. In addition, you’ll work alongside other like-minded professionals who champion progress, while having opportunities to develop in an environment where creativity and innovation is rewarded. On top of a competitive salary, we provide a generous annual leave entitlement of 25 days, and there’s a rewards package that includes retail discounts, Group Personal Pension Plan, dedicated healthcare and dental plans that offer additional assurance to look after you and your family. Brilliantly, you can also study any of BPP’s courses for free – be it a professional qualification or full degree.

Key Responsibilities:

See JD for further details.

Department Facilities & Customer Services
Vacancy location UK, South, Southampton

Candidate Criteria

• A proven record in providing exceptional levels of customer service
• Must take ownership of issues and associated responsibility for completing a task
• Well organised and self-disciplined with ability to prioritise under pressure
• Able to work in a team and independently
• Attention to detail
• Time management
• Ability to build a strong internal work
• Excellent communication skills
• Experience working with IT systems and able to troubleshoot basic IT issues
• Competence in using standard IT programmes, e.g. Microsoft Word, Excel and PowerPoint etc

Employment Details

Contract Hours 37.50
FTE 1.00
Salary Competitive

Attachments

Full Job Description
CSA Southampton JD 22.pdf (15 Kb)