Service Centre Senior Specialist Human Resources

Sydney, Australia
Base salary $89,759 plus 17% Superannuation
10 May 2022
End of advertisement period
20 May 2022
Contract Type
Fixed Term
Full Time
  • Full time, fixed term contract until 22 May 2023
  • Excellent opportunity to join our Shared Service Centre and contribute to the excellent service provided by our HR Specialists
  • Base salary $89,759 plus 17% Superannuation

About the opportunity

The HR Service Centre Specialist will provide strong customer service and transactional support and advice in response to Human Resources and other related enquiries from University of Sydney staff and students lodged through multiple channels-namely telephone, email, web, remote and the self-service portal. As a subject matter expert (SME) and escalation point for Human Resources, the role will provide support to HR Service Centre consultants which includes escalation and resolution of more complex or complicated enquiries.

Your key responsibilities will be to:

  • provide specialist service support
  • investigate, analyse and resolve all complex or escalated enquiries
  • act as an escalation point for the team when required
  • provide support and assistance to the HR Service Centre Consultants, Team Leaders and other staff when required
  • assess whether the escalation of HR tickets to other teams is required by performing detailed analysis and investigation
  • identify, nominate and participate in any continual improvement opportunities
  • work collaboratively with the team and all other University stakeholders

About you:

  • experience translating complex client requirements to ensure effective resolutions or escalation to the relevant area
  • experience using the ServiceNow or similar incident logging systems
  • previous experience working in a shared service environment, preferably within Higher Education entities
  • clear and effective communication skills
  • demonstrated ability to take initiative and work with a high level of independence

To keep our community safe, please be aware of our COVID safety precautions which form our conditions of entry for all staff, students and visitors coming to campus.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.

If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or support filling out this application, please contact Sajad Bahram, Recruitment Operations, by email to

© The University of Sydney

The University reserves the right not to proceed with any appointment.

Click to view the Position Description for this role.

Applications Close

Friday 20 May 2022 11:59 PM

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