Project Officer (SSNAP)
This is an exciting opportunity to join the Sentinel Stroke National Audit Programme (SSNAP), the single source of stroke data in England, Wales and Northern Ireland. The SSNAP Project Officer will be responsible for coordinating the delivery of SSNAP, including overseeing the smooth operation of the SSNAP Helpdesk, ensuring information is disseminated to hospital staff in a timely manner and proactively creating process documents and resources to create efficiencies in helpdesk activities.
The postholder will be part of a highly collaborative and inclusive team and will work to ensure the complex clinical audit quarterly reporting cycle is adhered to, through communicating important deadlines, following stringent data quality checks, and ensuring reports are effectively disseminated on schedule. The postholder will also support the delivery of a number of exciting, emerging workstreams, including those relating to the NHS Long Term Plan (LTP) for stroke.
SSNAP is a national healthcare quality improvement programme based in the School of Life Course and Population Sciences at King’s College London. SSNAP measures both the processes of care (clinical audit) provided to stroke patients, as well as the structure of stroke services (organisational audit) against evidence-based standards. Since 2013 more than 700,000 cases have been recorded.
This post will be offered on an a fixed-term contract until 31 March 2023
This is a full-time post - 100% full time equivalent
1. Coordinating the smooth operation of the SSNAP Helpdesk. This will include:
a. hosting the SSNAP helpdesk (email/telephone) to support clinicians and other stakeholders working in stroke care at agreed time periods each week
b. using Zendesk support software to implement strategies aimed at improving the efficiency of the helpdesk without compromising its usefulness to users
c. maintaining a helpdesk intelligence database to address key issues raised by audit stakeholders and for resource planning purposes
d. attend regular meetings to discuss outstanding queries, ensuring consistency of response, and escalating to clinical directors/senior management where appropriate
e. ensuring the helpdesk is used as a platform for engaging with, and capturing important feedback from stakeholders
2. Delivering specific elements of SSNAP’s reporting cycle. This will include:
a. carrying out meticulous checking of reporting outputs to ensure all data are correct, proactively identifying important trends, and informing programme managers of any potential issues ahead of time
b. seeking opportunities to improve the SSNAP reporting cycle processes and the outputs produced
c. working across the team to ensure the webtool has been prepared to host new reporting outputs for when they are scheduled to be made available to users.
d. uploading SSNAP results to the webtool and disseminating of audit reports to SSNAP stakeholders at regular intervals
3. Implementing, monitoring and updating specific elements of the SSNAP’s Communication Strategy, this may include:
a. disseminating regular audit updates, information and reminders to audit participants, Integrated Stroke Delivery Networks (ISDNs), Clinical Commissioning Groups (CCGs), and other SSNAP stakeholders
b. promoting research papers using SSNAP data to a wide audience as they are published
c. producing and disseminating regular newsletters for audit participants showcasing latest SSNAP news
d. developing internal reports, PowerPoint presentations and updates in preparation for internal programme meetings, including the Intercollegiate Stroke Working Party.
e. organising, attending and presenting at external workshops/meetings with SSNAP users and wider stakeholders to share project news and seek feedback on new developments
f. managing the SSNAP Twitter account and ‘tweeting’ daily about relevant SSNAP news in an engaging way
4. Tangibly contribute to the research potential of SSNAP. This will necessitate close liaison with the data analysis team when submitting research abstracts to national and international events and implementing targeted strategies to improve the data quality in SSNAP. This may also include presenting SSNAP results and research findings at national and international events
5. Under the supervision of the SSNAP Senior Operations Officer/Programme Manager, implementing an effective strategy for developing the functionality and accessibility of the SSNAP website with a particular focus on developing the support area of the site hosted by Zendesk
6. Organising, hosting, and minute taking at important high-level strategic meetings (e.g the External Reference Group) involving the stroke programme team, ensuring action points/notes are shared to attendees at agreed timescales
7. Collaborate closely with stroke patient groups, in particular the South London Stroke Registry (SLSR) when developing new patient focused reports
8. Systematically carrying out data cleaning exercises to ensure all team and SSNAP user details available on the webtool are accurate and updated
9. Keeping up-to-date with changing policies and knowledge in the field of information governance
Other programme work and activities
1. Working collaboratively with SSNAP programme staff throughout the life of the programme.
2. Undertaking/coordinating administration duties as required. For example, filing (paper and electronic), photocopying, coding and processing invoices after authorisation by the Senior Operations Officer.
3. Taking a lead on sub-projects jointly agreed with the SSNAP programme manager around specific aspects of the programme
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
1. Educated to degree level
2. Excellent IT skills to support project delivery, e.g., MS Office suite
3. Good written and oral communications skills, with the ability to work and communicate with a range of audiences from a wide range of backgrounds
4. Experience in organisation and planning to manage tasks effectively and complete activities in agreed deadlines
5. Experience of collaborative team working to deliver successful outcomes
6. Excellent grasp of detail and presentation skills appropriate to wide range of audiences
7. Demonstrable commitment to equality, diversity, and inclusion
8. Ability to facilitate and organise meetings
9. Responsibility for collection of high-quality data
10. Knowledge and understanding of national clinical audit
Candidates are strongly encouraged to specifically address the essential criteria outlined in the Person Specification in their covering letter.
Having run the national stroke audit since 1997, in 2022 SSNAP will submit a renewed bid to NHS England to continue running the programme from King’s from April 2023 onwards through an open, competitive tendering process. A decision on the tender award will be made in late 2022. The current contract runs to March 2023 and therefore a contract can only be offered until this time at present. Should the tender bid be successful it is anticipated that the SSNAP Project Officer contract will be renewed for another 3 years.
This is an exciting time as the department has recently launched the newly formed School of Life Course and Population Sciences. This will bring together very considerable clinical, scientific, and population/global health strengths. There are already many examples of joint working and collaboration with our new School, and it is envisaged that there will be significant opportunities to collaborate further and draw upon the critical mass of clinical, methodological, and applied researchers in the new, integrated School. The School will be one of the largest in the Faculty with strong links to the NIHR BRC and NIHR Applied Research Collaboration and with King’s Health Partners Clinical Academic Groups and Institutes, with the enormous potential to further leverage these synergies.
About the Faculty: https://www.kcl.ac.uk/lsm/index.aspx