Executive / Senior Executive, Student Support

Job Description

The shortlisted candidate will work with the Student Support management team, primarily to organise university-wide events and activities to garner student feedback and promote student engagement. You will also be required to support service quality initiatives and drive process improvement.

Events Management (70%)

Work with internal and external stakeholders on administrative, operational, and logistical responsibilities, for university-wide events such as Convocation, Orientation, focus group discussions, which include:

• Leading and managing conceptualised production of graduates’ videos and testimonials.
• Developing social media content to enhance student engagement. e.g. contests or campaigns.
• Managing website design and content for university-wide events.
• Managing and recruiting a pool of student ambassadors and volunteers.
• Designing of events related publication materials (newsletters, eDM, etc.)
• Providing administrative support for student welfare and disciplinary matters.
• Any other projects, as assigned by your supervisor.

Quality Service Management (30%)

Develop, monitor, and analyse operation team’s quality indicators to drive continuous improvement of organisational processes, which include:

• Performing quality audits and root cause analysis to identify areas of improvement.
• Driving continuous improvement with the implementation of SOPs and work process improvements.
• Any other quality management related duties, as assigned by your supervisor.

Job Requirements

• Degree holder with at least 5 years of working experience and proven track record in events management and operations
• Experience in quality improvement in Call Centre/ education sector will be an advantage
• Excellent written and spoken communication, customer service and interpersonal skills
• Resourceful team player who is able to work independently and displays initiative
• Mature, meticulous and possess a high level of discretion and integrity
• Able to multi-task and possess project management skills
• Proficient with Microsoft Office applications