Executive / Senior Executive, Student Support

10 May 2022
End of advertisement period
07 Jun 2022
Contract Type
Full Time

Job Description

The shortlisted candidate will work with the Student Support management team, primarily to organise university-wide events and activities to garner student feedback and promote student engagement. You will also be required to support service quality initiatives and drive process improvement.

Events Management (70%)

Work with internal and external stakeholders on administrative, operational, and logistical responsibilities, for university-wide events such as Convocation, Orientation, focus group discussions, which include:

  • Leading and managing conceptualised production of graduates’ videos and testimonials.
  • Developing social media content to enhance student engagement. e.g. contests or campaigns.
  • Managing website design and content for university-wide events.
  • Managing and recruiting a pool of student ambassadors and volunteers.
  • Designing of events related publication materials (newsletters, eDM, etc.)
  • Providing administrative support for student welfare and disciplinary matters.
  • Any other projects, as assigned by your supervisor.

Quality Service Management (30%)

Develop, monitor, and analyse operation team’s quality indicators to drive continuous improvement of organisational processes, which include:

  • Performing quality audits and root cause analysis to identify areas of improvement.
  • Driving continuous improvement with the implementation of SOPs and work process improvements.
  • Any other quality management related duties, as assigned by your supervisor.

Job Requirements

  • Degree holder with at least 5 years of working experience and proven track record in events management and operations
  • Experience in quality improvement in Call Centre/ education sector will be an advantage
  • Excellent written and spoken communication, customer service and interpersonal skills
  • Resourceful team player who is able to work independently and displays initiative
  • Mature, meticulous and possess a high level of discretion and integrity
  • Able to multi-task and possess project management skills
  • Proficient with Microsoft Office applications

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