Vocational Education Senior Services Officer

Melbourne, Australia
Salary Level HEW 6 + 17% Superannuation
06 May 2022
End of advertisement period
22 May 2022
Contract Type
Full Time
  • Full-time, Continuing position
  • Salary Level HEW 6 + 17% Superannuation and Flexible Working Arrangements
  • Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About You
As a VE Senior Services Officer, you will be responsible for leading high-quality administrative support across College teams, including Planning & Resources, Learning & Teaching Innovation and Quality, Partnerships, and supporting education delivery. You will be required to coordinate project activities and events and provide administrative and project advice and expertise across the College.

In addition, the role will excel at providing customer service to staff and students to assist in the coordination of, and participation in, activities including, but not limited to, student lifecycle services, course and program management activities, information management, events and process improvement activities.

The successful candidate will ensure an efficient, effective, and timely customer focused administration service planning, organising and prioritising work in a busy environment with multiple and conflicting priorities and competing deadlines and expertise in developing, recommending and implementing changes and improvements to administrative procedures and functions.

To be successful in this position, you'll have as a minimum:

  • Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.
  • Problem-solving skills, including demonstrated experience developing and delivering complex written reports to a high standard and with a high level of attention to detail.
  • High level oral and written communication skills, with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.
  • Ability to demonstrate flexibility and initiative, by working independently and with limited direction, as well as effectively within a dynamic small team environment.
  • Demonstrated ability to use information and communication technologies effectively, including Microsoft suite, web and email software and database use.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

About the Choose an item
The purpose of RMIT's College of Vocational Education is to empower learners and our industry, community and government partners to succeed in the new world of work. Our five-year strategic roadmap, ALiVE@RMIT, purposefully guides everything we do in vocational education to deliver our vision: to position RMIT as a leading multi-sector provider with global impact and influence.

Led by our Pro Vice Chancellor, the College of VE is reimagining how we deliver vocational education to create unique experiences for our students and partners, so we can:

  • lead in practice-based learning
  • empower learners for the future of work
  • engage industry and community at scale
  • grow for impact and influence

The College of VE is delivering impact through transformation that creates long-term change.

To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the 'Apply' link below.

Applications close on Sunday, 22 May 2022 at 11.59pm.

About RMIT

RMIT is a multi-sector university of technology, design and enterprise with more than 95,000 students and 10,000 staff globally. RMIT offers postgraduate, undergraduate, vocational education and online programs to provide students with a variety of work-relevant pathways.

Our purpose is to offer life-changing experiences for our students, and to help shape the world with research, innovation, teaching and industry engagement. With strong industry connections forged over 130 years, collaboration with industry remains integral to RMIT's leadership in education, applied and innovative research, and to the development of highly skilled, globally focused graduates.

We are better for our diversity. When we listen to those who are different to us, or challenge us, we grow stronger together. When we feel like we belong, we can achieve so much more. We respect each other, embrace our differences and build a sense of belonging in our team and beyond.

Vaccination Requirements
The COVID-19 Mandatory Vaccination (Workers) Directions, made under the Public Health and Wellbeing Act 2008 (Vic) and as amended and replaced from time to time (Directions), affect all persons employed or engaged to perform work by RMIT.

As such, offers of employment from RMIT are conditional upon the applicant being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same. You can access the Directions here:

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