SINGAPORE UNIVERSITY OF SOCIAL SCIENCES

Technical Officer/Senior Technical Officer, School of Science and Technology

Location
Singapore
Posted
19 Apr 2022
End of advertisement period
17 May 2022
Ref
585602310
Contract Type
Permanent
Hours
Full Time

School of Science & Technology

Job Description

The Lab Support Officer is responsible for providing reliable IT support solutions and services to the schools’ lab-based programmes in the university, including maintenance.

Main Responsibilities

  • Plan and manage the computers deployment during the upgrade/replacement cycle for all the labs.
  • Manage and perform software installations in all the labs’ computers including the application/software support.
  • Maintain and ensure labs' computers are in good condition and available for class use and/or bookings for admission tests/trainings/events organised by other schools.
  • Provide software end-user support for teaching faculties/students/staff.
  • Assist in the technical and administrative setup (e.g. Management of Zoom platform, set up of classes on learning management system) of online sessions.
  • Work closely with internal teams and technology partners to manage and maintain various digital learning platforms.
  • Provide technical support on implemented systems/ platforms
  • Support Cloud platform. E.g. AWS, Azure, etc.
  • Liaise with other departments/schools within the university for the respective programmes and examinations (e.g. spss, translation, law, etc) software installations.

General responsibilities

  • Participate in university-wide events, e.g. examination invigilation duties, convocation, online learning, open house, orientation, associate appreciation event, etc.
  • Facilitate in the maintenance and loan of IT assets to teaching faculty/students/staff.
  • Assist with administrative support and technical ad hoc duties when required.
  • Coordinate/plan school events and associate/alumni events.
  • Support and provide resources for divisional activities (Audits/Disaster Recovery/Business Continuity/etc).

Job Requirements

  • Diploma in Computing/Information Technology.
  • Fresh graduate, at least 1 year of relevant working experience preferably in higher institute laboratory.
  • Must be computer-literate and possess Microsoft Office skills.
  • Experience with cloud technologies, such as AWS, Azure, DevOps and e-learning (e.g. Zoom), multimedia technology and learning management systems is an added advantage.
  • Shift work is required and shift allowance will be provided.

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