Technical Officer/Senior Technical Officer, School of Science and Technology

19 Apr 2022
End of advertisement period
17 May 2022
Contract Type
Full Time

School of Science & Technology

Job Description

The Lab Support Officer is responsible for providing reliable IT support solutions and services to the schools’ lab-based programmes in the university, including maintenance.

Main Responsibilities

  • Plan and manage the computers deployment during the upgrade/replacement cycle for all the labs.
  • Manage and perform software installations in all the labs’ computers including the application/software support.
  • Maintain and ensure labs' computers are in good condition and available for class use and/or bookings for admission tests/trainings/events organised by other schools.
  • Provide software end-user support for teaching faculties/students/staff.
  • Assist in the technical and administrative setup (e.g. Management of Zoom platform, set up of classes on learning management system) of online sessions.
  • Work closely with internal teams and technology partners to manage and maintain various digital learning platforms.
  • Provide technical support on implemented systems/ platforms
  • Support Cloud platform. E.g. AWS, Azure, etc.
  • Liaise with other departments/schools within the university for the respective programmes and examinations (e.g. spss, translation, law, etc) software installations.

General responsibilities

  • Participate in university-wide events, e.g. examination invigilation duties, convocation, online learning, open house, orientation, associate appreciation event, etc.
  • Facilitate in the maintenance and loan of IT assets to teaching faculty/students/staff.
  • Assist with administrative support and technical ad hoc duties when required.
  • Coordinate/plan school events and associate/alumni events.
  • Support and provide resources for divisional activities (Audits/Disaster Recovery/Business Continuity/etc).

Job Requirements

  • Diploma in Computing/Information Technology.
  • Fresh graduate, at least 1 year of relevant working experience preferably in higher institute laboratory.
  • Must be computer-literate and possess Microsoft Office skills.
  • Experience with cloud technologies, such as AWS, Azure, DevOps and e-learning (e.g. Zoom), multimedia technology and learning management systems is an added advantage.
  • Shift work is required and shift allowance will be provided.

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