• An outstanding Analyst required to join our Application Services team
• Full time, ongoing position at our Hawthorn campus
• HEW 7: $90,692 base plus 17% superannuation

About the Job

Swinburne is embarking on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. We are seeking a highly technical and experienced professional to take on the Application Analyst position within the Application Services team in the Information Technology department. The team focuses on integrating systems to support business processes and provide data between the numerous applications used by the University, and aims to provide seamless integration across these systems to optimise operational efficiency for University staff and provide an excellent student experience.

In this role, you will be responsible for working in partnership with stakeholders and colleagues to develop and implement significant improvements for Corporate functions. This involves analysis and definition of business requirements, supporting user testing and business process re-engineering.

The Application Analyst will be responsible for driving a high standard of customer service to ensure recognition of, and responsiveness to, the needs of internal and external clients. You will be able to enhance your existing skills by participating in cross-training between support teams and increase the breadth and depth of your capability across the Application Services team.

This role will provide you with the opportunity to work within a flexible and friendly environment and collobrate with individuals who are passionate about contributing to the delivery of our 2025 Strategic Plan.

About Swinburne Information Technology Department

Swinburne IT has a strategic focus, partnering with the business to deliver programs of work that align to each of the University’s three strategic pillars: Future Ready Learners, Research with Impact and Innovative Enterprise. Swinburne IT is a key enabler for the University to achieve its vision and deliver the 2025 Strategic Plan.

As a technology centre of excellence, Swinburne IT also participates in the teaching, learning and research functions of the University. Through this integrated partnership, we aim to improve the experience of students and researchers, delivering on opportunities through the application of IT and digital innovations made possible by emerging technologies.

The Applications function ensures IT application services are delivered to the various academic and operational functions of the University to enable the University to optimise operational efficiency and effectiveness.

About you

To be suitable for the role you will possess the following:

• Experience with PHP, JAVA, JavaScript, HTML, XML or other scripting languages, web development experience, experience with SQL queries.
• Working knowledge of O365, Active Directory, Windows server, Windows Domain and Identity management knowledge (desirable)
• Demonstrated experience in software incident management and problem management including investigation, resolution and communication.
• A strong customer service orientation with a focus on results and quality of service.
• Ability to exercise substantial initiative and high-level judgement and to work independentlyor as part of a team to deliver outcomes within defined timeframes.
• Work with business, operations & technology on incidents, changes, initiatives and take them to logical conclusions whilst partnering with internal support/development teams and vendors

A full list of selection criteria is available within the position description.

Benefits

• Flexible working arrangements
• Enjoy 50% study fee reduction
• Participate in regular staff and management development programs
• Private health insurance discounts

To find out more about the extensive range of benefits offered to Swinburne employees please visit Employee Benefits and refer to ‘Benefits’ section.

How to apply and further information

To view the position description or to start an application please click on apply or ‘begin’ and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.

For further information about this position, contact Gaurav Gupta (Application Team Lead) via email: gauravgupta@swin.edu.au

If you are experiencing technical difficulties with your application, please contact the Recruitment team on staffrecruitment@swin.edu.au

Diversity and Inclusion

Equity and diversity are integral to achieving our 2025 vision of bringing people and technology together to build a better world. Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity and inclusion through key initiatives such as:

• Reconciliation Action Plan
• Charter of Cultural Diversity
• Science in Australia Gender Equity (SAGE) Action Plan
• Swinburne LGBTIQA+ Pride, Gender Equality, Accessibility and Intergenerational inclusion strategies

For further information on all our initiatives visit our equity and diversity website. We welcome and encourage applicants from diverse backgrounds to apply.

Assistance and Support

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact Maree Norden, Diversity & Inclusion Manager at inclusion@swin.edu.au. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact Timothy Werner at DeadlyCareers@swin.edu.au

Swinburne offers flexible working options, leave and parenting/career policies to support work life balance.

Orders from Victoria’s Minister for Health require all Swinburne workers to be fully vaccinated against COVID-19, unless they are an Excepted Person as defined by the Pandemic COVID-19 Mandatory Vaccination (Specified Workers) 2021 Order (No. 1). All applicants must therefore be able to comply with this requirement.

Applications close at 5pm on Wednesday, 6 April 2022.

(Agency enquiries will not be accepted for this position)