Enquiry Officer

Canberra, Australia
26 Jan 2022
End of advertisement period
10 Feb 2022
Contract Type
Fixed Term

Classification: ANU Officer Level 2/3
Salary package: $37.89 - $45.20 per hour, plus 9.5% superannuation
Terms: Casual
Position Description & Selection Criteria: Download FilePD ANUO23 - Enquiry Officer.pdf
Closing Date: 10 February 2022

Position overview

The Future Student Experience team is comprised of knowledgeable current students and full-time enquiry staff who specialise in providing accurate and compressive information with a focus on customer care to prospective students and other stakeholders.

Student enquiry officers are responsible for relaying additional information regarding student lived experience as well as conventional information. This dual perspective gives a comprehensive understanding to prospective students and stakeholders of what it is like to study at ANU.

For further information, please contact Lyuxia Yang, Enquiry Team Leader E: lyuxia.yang@anu.edu.au M: 0416621190

The University actively encourages applications from Aboriginal and Torres Strait Islander people. For more information on employment opportunities, contact our Indigenous Employment Consultant on indigenous.employment@anu.edu.au 

ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities. For more information about staff equity at ANU, visit https://services.anu.edu.au/human-resources/respect-inclusion

Application information

In order to apply for this role please make sure that you upload the following documents:

  • Up to 1 page response which introduces yourself and describes the best customer service that you received/offered to others in the past.
  • A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
  • Other documents, if required.

Applications which do not provide a response to the question above may not be considered for the position.

Please note: The successful candidate must have rights to live and work in this country and will be required to undergo a background check during the recruitment process. An offer of employment is conditional on satisfactory results.