Faculty Wellbeing & Welfare Administrator
The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us.
About the Team
Our Student Services directorate is comprised of teams who focus on delivering specialist support, advice and guidance for our students.
The teams offer support directly to our students and engages staff across the College through advice and training, offering support and guidance to signpost students to the most appropriate specialist service.
About the Role
The Student Wellbeing and Welfare team, sits within Student Services and is seeking a well organised and enthusiastic administrator.
We are looking for an office administrator who is passionate about supporting others to enable their success.
If you have previous experience in a student administrative or customer facing role, as well as excellent IT know-how, impeccable communication skills and a clear passion to aid others in their learning, we want to hear from you.
This role is a perfect opportunity for someone who is passionate about supporting others.
You will provide administrative assistance to the Faculty Welfare and wellbeing Team (FWWA) to help support students with a range of study, personal and welfare & wellbeing issues.
You will be joining a dynamic, passionate, and supportive work environment; working with a team of advisors who are all dedicated to the support and success of all students.
This post will be offered on an indefinite contract.
This is a full-time post.
- Providing administrative support to the FWWA team which includes supporting event organisation, campaigns and initiatives.
- Supporting the management of diaries and booking of appointments for the FWWA team.
- Administrative oversight of shared mailboxes. Advising and responding to general queries from students.
- Maintaining thorough, accurate and up-to-date records and minutes in relation to staff meetings, student communications and support whilst ensuring compliance with data protection legislation (GDPR).
- Assisting with the development of online resources to help staff and students access support and guidance.
- Helping the team comply with institutional reporting requirements when required, this may include collating feedback and evaluation from service users.
- Managing purchase orders and general upkeep of the office.
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
Skills, knowledge, and experience
Educated to A level standard or equivalent.
Proven high level administrative experience in a busy student services environment.
Experience of dealing with students/customers in difficult situations.
Experience of financial/ procurement procedures, i.e., purchase orders.
Excellent IT skills with experience of using a range of software and databases (e.g. Microsoft Office). Intermediate to advanced knowledge of MS Excel.
Excellent communication, both verbal and written, as well as the ability to deal effectively with internal and external staff and a wide range of users with discretion and diplomacy.
Excellent organisational skills with the ability to prioritise own workload.
Self-motivated with ability to work using initiative without close supervision as well as co-operatively as a part of a team.
Good numeracy skills, attention to detail and experience running reports.
Commitment to delivering excellent customer service
A comprehensive understanding of GDPR.
- Experience of using student record databases (SITS).
- Experience of MS teams.
Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website: https://jobs.kcl.ac.uk/gb/en/applying
Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.
Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
Interviews are scheduled to take place week beginning 14th February 2021.
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