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Faculty Wellbeing & Welfare Administrator

Employer
KINGS COLLEGE LONDON
Location
London (Greater)
Salary
£29,127 - £32,256 per annum, including London Weighting Allowance
Closing date
6 Feb 2022

Job Details

Job Description

 

About Us  

The King’s community is dedicated to the service of society. King’s Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world. Our ambitious Education Strategy sets out the actions that we must take to transform how we teach, how and where our students learn and how we support them during their time with us. 

 

About the Team

Our Student Services directorate is comprised of teams who focus on delivering specialist support, advice and guidance for our students.   

The teams offer support directly to our students and engages staff across the College through advice and training, offering support and guidance to signpost students to the most appropriate specialist service.  

 

About the Role

The Student Wellbeing and Welfare team, sits within Student Services and is seeking a well organised and enthusiastic administrator.   

We are looking for an office administrator who is passionate about supporting others to enable their success.  

If you have previous experience in a student administrative or customer facing role, as well as excellent IT know-how, impeccable communication skills and a clear passion to aid others in their learning, we want to hear from you.  

This role is a perfect opportunity for someone who is passionate about supporting others.  

You will provide administrative assistance to the Faculty Welfare and wellbeing Team (FWWA) to help support students with a range of study, personal and welfare & wellbeing issues.  

You will be joining a dynamic, passionate, and supportive work environment; working with a team of advisors who are all dedicated to the support and success of all students.  

This post will be offered on an indefinite contract.

This is a full-time post.

 

 

Key responsibilities

  • Providing administrative support to the FWWA team which includes supporting event organisation, campaigns and initiatives.  
  • Supporting the management of diaries and booking of appointments for the FWWA team.  
  • Administrative oversight of shared mailboxes. Advising and responding to general queries from students.  
  • Maintaining thorough, accurate and up-to-date records and minutes in relation to staff meetings, student communications and support whilst ensuring compliance with data protection legislation (GDPR).  
  • Assisting with the development of online resources to help staff and students access support and guidance. 
  • Helping the team comply with institutional reporting requirements when required, this may include collating feedback and evaluation from service users.  
  • Managing purchase orders and general upkeep of the office. 

 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

  Skills, knowledge, and experience

  Essential criteria

  • Educated to A level standard or equivalent. 

  • Proven high level administrative experience in a busy student services environment.   

  • Experience of dealing with students/customers in difficult situations.   

  • Experience of financial/ procurement procedures, i.e., purchase orders.  

  • Excellent IT skills with experience of using a range of software and databases (e.g. Microsoft Office). Intermediate to advanced knowledge of MS Excel.  

  • Excellent communication, both verbal and written, as well as the ability to deal effectively with internal and external staff and a wide range of users with discretion and diplomacy.   

  • Excellent organisational skills with the ability to prioritise own workload.  

  • Self-motivated with ability to work using initiative without close supervision as well as co-operatively as a part of a team.   

  • Good numeracy skills, attention to detail and experience running reports.   

  • Commitment to delivering excellent customer service   

  • A comprehensive understanding of GDPR. 

Desirable criteria

  • Experience of using student record databases (SITS).  
  • Experience of MS teams. 

  Further information

 Your application should clearly set out how you meet the essential criteria as this is how we shortlist applications. Learn more about how we recruit, including tips on writing your application and supporting statement on our website:   https://jobs.kcl.ac.uk/gb/en/applying  

Interviews will be held using Microsoft Teams and will consist of competency-based questions linked closely to the essential and desirable criteria mentioned here.

Although we have made improvements over the last number of years, our team is still under-represented in terms of staff from global majority ethnicities, LGBTQ+ identities, and from people with disabilities. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

Interviews are scheduled to take place week beginning 14th February 2021.

Company

King's College London is one of the top 20 universities in the world and among the oldest in England. King's has more than 27,600 students (of whom nearly 10,500 are graduate students) from some 150 countries worldwide, and some 6,800 staff.

King's has an outstanding reputation for world-class teaching and cutting-edge research. In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings. Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*). The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million.

King's has a particularly distinguished reputation in the humanities, law, the sciences (including a wide range of health areas such as psychiatry, medicine, nursing and dentistry) and social sciences including international affairs. It has played a major role in many of the advances that have shaped modern life, such as the discovery of the structure of DNA and research that led to the development of radio, television, mobile phones and radar.

King's College London and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts are part of King's Health Partners. King's Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration between one of the world's leading research-led universities and three of London's most successful NHS Foundation Trusts, including leading teaching hospitals and comprehensive mental health services. For more information, visit: www.kingshealthpartners.org.

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise. Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year. More information about the campaign is available at www.kcl.ac.uk/kingsanswers.

Company info
Mini-site
KINGS COLLEGE LONDON
Telephone
+(44)02078365454
Location
STRAND
LONDON
WC2R 2LS
United Kingdom

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