Customer Excellence Assistant

Southampton, United Kingdom
£19,209 to £20,600 Pro rata per annum
21 Jan 2022
End of advertisement period
10 Feb 2022
Contract Type
Part Time

Sports & Wellbeing

Location:  Highfield Campus
Salary:   £19,209 to £20,600 Pro rata per annum
Part Time Permanent
Closing Date:  Thursday 10 February 2022
Interview Date:   To be confirmed
Reference:  1670722EW

Are you looking for an exciting opportunity? 

We are looking for a team member to support us in delivering an excellent service to our students, staff and wider community.  

The successful candidate should be IT literate and a successful communicator, as communicating with our users will be a key part of this role.  

You will champion our services and offerings, and support all functions of sport across University of Southampton; you will be part of a high performing team who strive to make a positive difference to our users' experience. In addition, you will provide valuable administrative support for fellow colleagues within the Customer Excellence team. This particular role has been created to support us during evenings throughout the weekend, and could be ideal for somebody looking for work alongside their studies or other commitments. The weekly fixed shifts are proposed as:

Thursday 5-10.15pm
Friday 5-10.15pm
Saturday 5-9.15pm 
Sunday 5-9.15pm 

Some shifts are subject to 30 minute unpaid break. Part-time: between 0.40 and 0.50 FTE 

If you can only commit to 2 or 2 out of the 4 shifts, we would still like to hear from you, please just add you availability within your application within ‘Additional Information’. 

This role is based at Jubilee Sports Centre (Highfield Campus) and at our Mayflower Gym (City Centre). 

Individuals matter at the University of Southampton and we are committed to promoting an inclusive culture, so we want to get to know you.  

For more information before starting the application process, please contact Student Services by emailing (please add to your email: FAO Lucy or Tori – Customer Excellence Advisor). 

Application Procedure 

You should submit your completed online application form at The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Hannah Nash (HR Recruitment Team) on +44 (0) 23 8059 4043 or email  Please quote reference 1670722EW on all correspondence.

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