Customer Excellence Assistant

Sports & Wellbeing

Location:  Highfield Campus
Salary:   £19,209 to £20,600 per annum
Full Time Permanent
Closing Date:  Wednesday 09 February 2022
Interview Date:   To be confirmed
Reference:  1668022EW

Are you looking for an exciting opportunity? 

We are looking for a team member to support us in delivering an excellent service to our students, staff and wider community.  

The successful candidate should be IT literate and a successful communicator, as communicating with our users will be a key part of this role.  

You will champion our services and offerings, and support all functions of sport across University of Southampton; you will be part of a high performing team who strive to make a positive difference to our users' experience. In addition, you will provide valuable administrative support for fellow colleagues within the Customer Excellence team and must be willing to work on a shift pattern – see below for proposed roster.  

This role is based at Jubilee Sports Centre (Highfield Campus) and at our Mayflower Gym (City Centre).  

Individuals matter at the University of Southampton and we are committed to promoting an inclusive culture, so we want to get to know you. 

For more information before starting the application process, please contact Student Services by emailing sportandwellbeing@southampton.ac.uk (please add to your email: FAO Lucy or Tori – Customer Excellence Advisor).

Week 1

Monday
DAY OFF     

Tuesday
6.45-2.45pm    

Wednesday
6.45-2.45pm    

Thursday
2.30-10.15pm    

Friday
2.30-10.15pm    

Saturday
DAY OFF     

Sunday
DAY OFF

Week 2

Monday
2.15-10.15pm    

Tuesday
2.15-10.15pm    

Wednesday
2.15-10.15pm    

Thursday
DAY OFF    

Friday
DAY OFF    

Saturday
1.15-10.15pm    

Sunday
1.15-10.15pm

Week 3

Monday
2.30-10.15pm    

Tuesday
2.30-10.15pm

Wednesday
2.30-10.15pm    

Thursday
11.30-8pm

Friday
11.30-8pm

Saturday
DAY OFF    

Sunday
DAY OFF   

Week 4

Monday
6.45-2.45pm

Tuesday
6.45-2.45pm

Wednesday
DAY OFF

Thursday
6.45-3.45pm

Friday
6.45-3.45pm

Saturday
6.45-3pm

Sunday
6.45-2.45pm

All shifts are subject to a one hour unpaid lunch break.

Application Procedure

You should submit your completed online application form at https://jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Hannah Farrance (HR Recruitment Team) on +44 (0) 23 8059 2507 or email recruitment@soton.ac.uk  Please quote reference 1668022EW on all correspondence.