DURHAM UNIVERSITY

Leisure Assistant

Location
Durham, United Kingdom
Salary
£17,901 - £18,212 pro rata
Posted
19 Jan 2022
End of advertisement period
16 Feb 2022
Ref
21000555
Contract Type
Permanent
Hours
Part Time

Experience Durham

Grade 2: - £17,901 - £18,212 pro rata
Open-Ended/Permanent - Part Time
Contracted Hours per Week: 15
Closing Date: 16-Feb-2022, 7:59:00 AM

Job Family: Estates and Information Infrastructure Services

OUR CHARACTERISTICS: We are welcoming, collegiate and inclusive.

OUR VALUES: We are motivated, inquisitive, challenging, rigorous and innovative.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives. 

The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.

Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family manage and maintain the integrity of University buildings, estates and information services.

Overall family purpose

  • Ensure safe, sustainable and fit for purpose buildings, internal and external environments in and on which to conduct University business.
  • Liaise and engage with stakeholders across the University to identify and plan infrastructure projects to update and improve services and facilities.
  • Align services to meet organisational strategic and operational objectives.
  • Design new, adapt existing and implement services, working with external contractors and suppliers.
  • Manage and monitor systems, mechanisms and processes to ensure compliance with internal and external regulations.
  • Implement procedures to ensure safe and secure buildings, facilities, estates and information networks.
  • Design and construct real and virtual test environments to ensure the most fit for purpose technology and services are available to underpin University business needs.
  • Manage technology driven services and third-party platforms to underpin teaching, learning, research and administrative activities across the University.
  • Engage with external suppliers, contractors, manufacturers and developers to ensure the highest-standards and quality of buildings, estates and information services.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.

Link to key strategic plan

  • An economically sustainable approach to delivering infrastructure services across the University;
  • Develop an academic estate that will allow the University to deliver world-class education, research and student experience;
  • Ensure the long-term availability of suitable residential accommodation
  • Ensure the continuing renewal and maintenance of our estate;
  • Improve the environmental sustainability and ease of travel around our estate and city locations;
  • Support and facilitate a first-rate digital learning environment and experience on a par with the best in the UK;
  • Running and ongoing development of a first-rate digital learning environment on a par with the best in the UK;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

The Department and role purpose   

As a Department Experience Durham is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performanceparticipation and community outreach, whilst fostering a culture that safeguards academic excellence. We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.

The postholder will work as part of a leisure team to deliver the highest possible standards of service and customer care to sports facility users, both indoors and outdoors. The role of Leisure Assistant is a key frontline post in ensuring this objective is maintained. 

Core responsibilities

  • Contribute input within the leisure team to provide a responsive service for stakeholders.
  • Contribute input to deliver a stakeholder-focussed service.
  • Respond to straightforward requests for information from stakeholders.
  • Contribute to team effort with more straightforward tasks during peak work flows.
  • Follow documented service procedures, referring to more experienced colleagues with less straightforward issues.
  • Demonstrate some pre-employment familiarity with the techniques, and processes used in the service area.
  • Learn new skills and techniques on the job working alongside more experienced team members.
  • Learn about the hazards and risks within own area of work and report incidents in accordance with recognised procedures and protocols. 
  • Communicate with supervisor, team members, other staff, students and visitors in person or using electronic tools and applications.

Role responsibilities

  • Learn and apply strict guidelines and risk assessments to ensure safe, secure practice when working in different environments.
  • Follow and apply strict procedures and guidelines to ensure compliance with regulations for all activities.
  • Administer basic first aid when required.
  • Apply escalation procedures to highlight interventions required by more experienced team members.
  • Assist team members and contractors to set-up, and dismantle sports equipment, tools and resources, under supervision.
  • Clean and maintain specialist equipment, tools and resources, under supervision.
  • Assist team members to collect, carry and transport equipment and resources.
  • Carry out a range of tasks that require a more than standard level of physical, manual and sensory dexterity, following training, for short periods of time.
  • Wear and use protective equipment and clothing to carry out tasks on a day to day basis.
  • Any other reasonable duties.

Specific role requirements

The postholder will be required to work shifts and unsociable hours. The successful applicant will require a DBS Disclosure.

Recruiting to this post 

In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification.  

In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.  

Please note that some criteria will only be considered at interview stage.

Realising Your Potential Approach

The Realising Your Potential Approach clarifies the behaviours expected to be demonstrated by all staff across Professional Services in the University regardless of their role. Along with the core responsibilities, role responsibilities and the person specification, the Realising Your Potential Approach behavioural indicators are used to inform the recruitment and selection process. Further information on the Realising Your Potential Approach is available here.

How to apply 

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

  1. A CV; 
  2. A covering letter which details your experience, strengths and potential in the requirements set out above;

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details 

For further information please contact; Laura Green - laura.green2@durham.ac.uk Tel: 0191 3342178

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.

Person specification - skills, knowledge, qualifications and experience required

Criteria

Essential:

  1. Good oral and written communication skills.
  2. Basic IT skills including Microsoft Office.
  3. Basic numeracy and literacy skills.  
  4. Evidence of personal development to maintain skills.  
  5. Experience of working in a team.
  6. Experience of managing time in order to meet deadlines.
  7. Ability to follow instructions, written or oral, accurately.
  8. Health and safety compliance knowledge.
  9. Experience of working in a buildings, estates, services, or IT provision area.
  10. Experience of working in a sporting environment.
  11. Experience of dealing with first aid situations.

Desirable:

  1. Hold a first aid certificate.
  2. Experience of cash handling.
  3. Knowledge of manual handling principles. 

DBS Requirement: Please note that the successful applicant will require DBS disclosure.

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