Customer Services Advisor

Southampton, United Kingdom
£21,135 to £24,871 Per annum
13 Jan 2022
End of advertisement period
26 Jan 2022
Contract Type
Full Time


Location:  Halls - Wessex Lane
Salary:   £21,135 to £24,871 Per annum
Full Time Permanent
Closing Date:  Wednesday 26 January 2022
Interview Date:   To be confirmed
Reference:  1661022FB

Residential Services Customer Services Advisor

We are recruiting for a full-time permanent Customer Services Advisor, within the Wessex Lane Halls Facilities team in our Residential Services department.  This role will be covering both Wessex Lane and City Gateway halls of residence, with the primary work location being Wessex Lane. 

Residential Services at the University of Southampton offer accommodation to thousands of undergraduate, post graduate and families coming to study at the University. You will be joining the team at an exciting time as we continue to develop our portfolio of over 6,600 rooms, along with continued development of our halls offer, to enhance student experience.    

 You will be part of a team of staff who support the smooth running of our Halls of Residence providing an excellent customer service to our students and supporting their wellbeing during their time in residence. The main responsibilities of the Facilities Management team include:

  • Assisting the Residential Service Supervisor/Residential Services Management team in the day-to-day running of a hall complex and/or a functional work stream such as customer service provision
  • Managing the workload of the General Assistant teams to ensure the smooth operational running of our service
  • Project work as delegated by the Residential Service Supervisor/Residential Services Management team

The successful candidate will quickly pick up new software packages and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner. 

Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.

The position offers a 36 hour/week contract, and is complimented by a range of other employment benefits. The working hours will be on a rota working shifts of either 8am - 4pm, 9am - 5pm, 10am - 6pm or if the need arises 12pm - 8pm.

To find out more about our Residential Services Team please have a look at our website at  

Application Procedure 

You should submit your completed online application form at The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Michelle (HR Recruitment Team) on +44 (0) 23 8059 2750 or email  Please quote reference 1661022FB on all correspondence

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