Customer Service Advisor, BPP Cambridge

Cambridge, United Kingdom
13 Jan 2022
End of advertisement period
27 Jan 2022
Contract Type
Part Time

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile Customer Service - Customer Service Advisor
Contract Type Permanent

Job Purpose

To provide proactive customer service to students, visitors and staff.  To care for the premises and provide a welcoming and safe environment as part of excellent facilities services.

Job Background

This role is part-time, working 7.5 hours. You will work as part of a rota during the centres opening hours which are currently 8am- 9pm weekdays, 8am-6pm Saturdays and 10am-6pm on Sundays.

Key Responsibilities:

Your role as Customer Service Advisor will be a multifaceted one, incorporating not only customer service responsibilities, but I.T., Administration, Facilities, Health & Safety, and the general day-to-day duties which come with working in BPP. This will include:

  • Build close relationships with students, maintain excellent product knowledge.
  • Cover reception as part of a rota (includes weekends and evenings).
  • Manage the centre's Computer Based Testing.
  • Provide support for BPP events.
  • Maintain up-to-date and relevant student contact details.
  • Provide first line response to IT queries and troubleshoot issues.
  • Log issues with the IT service desk.
  • Install basic IT kit.
  • Undertake general administration tasks.
  • Ensure the reception area is kept clear and tidy.
  • Ensure all course registers are input into the relevant system.
  • Distribute all internal and external post.
  • Manage refreshments and room bookings for internal and external events.
  • First point of contact for facilities/building issues that arise.
  • Provide classroom support.
  • Active housekeeping and constant monitoring.
  • Act as Health & Safety Contact, First Aider and Chief Fire Marshall.
  • Complete paperwork to eRisk standard.
  • Participate in quarterly H&S meetings.
  • Dedicated to ensuring that students have an excellent experience whilst being at BPP.
  • To maintain high standards of work and professionalism at all times, particularly with regards to accuracy and presentation in all communication.

Department  Facilities & Customer Services
Vacancy location UK, South East, Cambridge

Candidate Criteria

  • A proven record in providing exceptional levels of customer service
  • Must take ownership of issues and associated responsibility for completing a task
  • Excellent communication skills both written and oral
  • Well organised and self-disciplined with ability to prioritise under pressure
  • Able to work well both in a team and independently
  • Attention to detail
  • Excellent timekeeping
  • Flexible and open approach
  • Experience working with IT systems and able to troubleshoot basic IT issues
  • Competence in using standard IT programmes, e.g. Microsoft Word, Excel and PowerPoint etc.

The successful candidate may be required to undergo a DBS check.

Employment Details

Contract Hours 7.50
FTE 0.20
Salary 19500