Information Advisor, Resource Access
School/Department Student Experience
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday, to include one evening from 1.00pm until 8.00pm a week. Other flexible working opportunities will also be considered.
Contract type Permanent
Salary Full time starting salary is normally in the range of £20,454 to £22,799 per annum, with potential progression up to £26,222 per annum
Apply by 02/02/2022
About the Role
You will also have a customer-facing role, staffing the Library Welcome Desk and responding to enquiries on a regular basis. As part of this, you will be expected to work a late night once a week (1pm - 8pm).
You will need to be organised, as many tasks will need to be completed as quickly as possible but you will also contribute to longer projects which require up to six months forward planning. You will need meticulous attention to detail, excellent customer service skills and the ability to communicate effectively with team members and customers.
You should have a good general standard of education (to ‘A’ level or equivalent standard) and have experience in an appropriate library or service environment preferably within the HE sector. You will have excellent communication and interpersonal skills and proven experience in the delivery of high quality customer service. Previous experience using SirsiDynix Symphony, Talis Aspire, or similar products would be an advantage but are not essential as full training will be provided.
As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.
Our Values and Commitments
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.
We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. Find out about our key commitments to Equality, Diversity and Inclusion and Flexible Working here. We are currently piloting hybrid working arrangements until April 2022. This means the majority of our staff are spending between 40% and 60% of their time working from the office where job roles allow.
How to apply
For an informal discussion about this opportunity, please contact Anne Knight, Head of Content, Digital and Client Services on (E): email@example.com
Closing date for receipt of applications: 2 February 2022