Customer Operations and Invoice Executive

1 day left

Manchester, United Kingdom
10 Jan 2022
End of advertisement period
21 Jan 2022
Contract Type
Full Time

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile Customer Service - Customer Service Advisor
Contract Type Permanent

Job Purpose

To heavily assist with the administration and customer service support for all Professional Development products including joint ventures. To be the main point of contact between freelancer presenters, venues and our Purchase Ledger teams ensuring prompt payment of invoices whilst adhering to stringent deadlines.

Job Background

The role is based in Manchester and includes work at home days which are dependent on the needs of the business.

Key Responsibilities:

  • Proactively dealing with telephone and email enquiries daily relating to all PD products
  • Processing bookings, transfers, invoice queries, cancellations / deferrals and any other queries received from delegates, clients, colleagues and Joint Venture partners.
  • Answering all associated e-mails within SLA for all inboxes which include (but is not limited to) CIMA on Demand, Insolvency, PD Online, CIMA CPD, LD ICAS, PD E-learning, ACCA, Litigation training and PD Operations.
  • Updating attendance data for all PD programmes.
  • Assisting with PD Online queries and process.
  • Check that venue's have been allocated to each event by wider BPP Teams or help to source external venue's at competitive rates.
  • Help to monitor course capacities identifying over/under-capacity courses and then apply appropriate action with guidance from Customer Operations Team Leader.
  • Managing and prioritising emails/invoices in the freelancer invoicing inbox. Also processing invoices from external venues.
  • Checking invoices for correct fee, expenses and ensuring all receipts are present.
  • Manually coding up invoices and the enter details onto the PD System and onto a spreadsheet.
  • Inputting data into the invoice spreadsheet to keep it accurate and up to date.
  • Obtaining approval for invoices and email them to Purchase Ledger on a weekly basis.
  • Dealing with any freelancer queries promptly to avoid delayed payments.
  • Filing of invoices in the correct date order.
  • Assisting

Department Professional Development - PD Operations
Vacancy location UK, North West, Manchester St James's

Candidate Criteria

  • Self-disciplined with the ability to prioritise effectively
  • Experience of working within a busy environment
  • Customer service experience
  • Able to work in a team and independently
  • Conscientious, and reliable
  • A clear telephone voice with a polite, tactful and friendly attitude
  • Ability to handle complaints from both freelancers and delegates
  • Excellent organisational skills and interpersonal skills with the ability to communicate at all levels
  • Good IT Skills (Excel, Microsoft Outlook, Word)
  • Able to work under pressure, sometimes to short deadlines
  • Must be adaptable to change and dealing with new process
  • Must have strong attention to detail
  • Excellent communication skills, both verbal and written
  • Accounts administration experience (preferred but not essential)

Employment Details

Contract Hours 37.50
FTE 1.00
Salary Competitive

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