Functional Analyst

5 days left

Melbourne, Australia
10 Jan 2022
End of advertisement period
30 Jan 2022
Contract Type
Full Time

Work type: Continuing
Location: Parkville
Division/Faculty: Chief Operating Officer Portfolio
Department/School: Business Services
Salary: $96,002 - $103,921 (UOM 7)
Role & Superannuation rate: Professional - Full time - 17% super

Founded in 1853, the University of Melbourne is Australia’s #1 university and is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

About Business Services

Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

About the Role

As the Functional Analyst for the ServiceNow platform, you will be responsible for providing business and functional analysis to support your Scrum team throughout your team's sprints, from planning, estimating, developing to showcases.

You will work collaboratively with your fellow team mates to mitigate impeding issues to ensure we successfully achieve our team sprint goals.

In a typical week at work, you may:

  • perform business and functional analysis and configuration of the ServiceNow platform
  • assist in the development of requirements and design specifications to meet new business needs
  • resolve and fulfil ServiceNow functional incidents and service requests  
  • prepare functional impact assessments across the University for upgrades and enhancements

You can find more detailed information in the attached Position Description.

About You

You will have a solid understanding and experience in applying the ServiceNow platform to a range of IT and business uses and be comfortable with coordinating activities across a large, complex organisation. You will have excellent communication and interpersonal skills, allowing you to tailor your messaging to engage with audiences with different levels of ServiceNow literacy. You will further have strong analytical problem solving skills and the ability to make effective judgements to help unblock issues.

Ideally, you will further have:

  • Postgraduate qualifications and extensive relevant experience
  • ITIL qualifications with service management experience in an operational environment
  • ServiceNow administration certification
  • Experience in the functional analysis and design of ServiceNow modules across one or many of ITSM, CMDB, HR, Facilities Management and custom applications highly desirable

Benefits of Working with Us

In addition to having the opportunity to grow and be challenged, and to be part of vibrant campus life, our people enjoy a range of rewarding benefits:

  • Flexible working arrangements and generous personal, parental and cultural leave options
  • Competitive remuneration, 17% super, salary packaging and leave loading
  • Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
  • Discounts on a wide range of products and services including Myki cards and Qantas Club
  • Career development opportunities and 25% off graduate courses for staff and their immediate families

To find out more, please visit

Be Yourself @ UoM

We recognise that our employees are at the core of all our successes and achievements. We value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. We promote inclusive behaviour, and we actively seek to learn from each other. Indigenous Australians are strongly encouraged to apply for our roles.

Join Us!

If you feel this role is right for you, please submit your application including a brief cover letter, your resume and your responses against these 4 selection criteria* (found in the Position Description) for the role:

  1. Strong ServiceNow functional and business analysis experience
  2. Demonstrate understanding of how ServiceNow can be applied to non-IT business units such as HR and finance
  3. Experience in the functional analysis and design of ServiceNow modules across one or many of ITSM, CMDB, HR, Facilities Management and custom applications highly desirable
  4. Solid experience liaising with technical support and stakeholders, including vendors, and senior management

*For information to help you with compiling short statements to answer the selection criteria and competencies, please go to

Should you require any reasonable adjustments with the recruitment process, please contact the Talent Acquisition team at

Position Description: Functional Analyst v006 .doc

Applications close: 30 Jan 2022 11:55 PM AUS Eastern Daylight Time

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