DURHAM UNIVERSITY

College Operations Manager

Location
Durham
Salary
£34304 - £40927 per annum
Posted
07 Jan 2022
End of advertisement period
23 Jan 2022
Ref
21001663
Contact
Durham University
Contract Type
Permanent
Hours
Full Time

Core responsibilities:

* Recognised professional practitioner and management and/or service specialist with responsibility for working collaboratively with the Community Manager (Colleges and Divisional) to ensure excellence and consistency in the stakeholder experience.

* Provide input to the design and development of service processes, techniques and deliverables for operational service strands and/or projects.

* Manage operational service activities and ensure service level agreements are met or exceeded.

* Contribute to the analysis of stakeholder feedback to help define needs and requirements, inputting to the design and planning of services.

* Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the University reputation.

* Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews.

* Handle the vast majority of welfare issues within a team, referring more complex welfare issues to appropriate support services/senior management.

Essential Criteria

  1. Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally.
  2. Proven IT skills, including use of Microsoft Office. Five GCSE's at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  3. Post-16 qualification (or equivalent experience).
  4. Educated to degree level (or equivalent experience).
  5. Continuing professional development required to maintain professional recognition.
  6. Professional practitioner with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation.