Business Support Administrator
Strategy & Communications – Planning & Policy
Salary: From £20,600 per annum
Please note, this post is full time at 37 hours per week and fixed term for 12 months
Closing Date: Monday 17 January 2022
Interview Date: Wednesday 02 February 2022
This role will predominantly be operating the Support Desk within the Estates department. The support desk receives requests for the upkeep and maintenance of University buildings across all campuses. The support desk also receives requests regarding cleaning, porterage and security. The role will involve taking requests, logging jobs via our CAFM system, chasing outstanding jobs, and updating requestors on progress. The role will also provide financial and general administrative support to the Estates department.
You will have a proactive and flexible approach to the delivery of the support desk service and management of Estates contractors and works. You will work with minimal supervision and are expected to use judgement and initiative to make appropriate decisions. The role requires high levels of customer service to ensure customers have a positive experience while making requests and ensure their expectations are set and maintained.
The role will require high levels of accuracy, good methodical working practices and must ensure that accurate records are held of all communicated requests from inception to completion. You will be expected to adopt a flexible working approach in order to assist in the demands placed upon the team.
We actively encourage internal applications in support of our commitment to developing staff by providing opportunities for movement and promotion across the University. We would consider a secondment arrangement, subject to the agreement of your current line manager.
For an informal conversation about the role, please contact Kerrie Thacker, Business Support Team Leader - firstname.lastname@example.org.
Please note this post is fixed term for one year, or until the early return of the post holder.