Student and Academic Support Administrator
School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered.
Contract type Permanent
Salary Full time starting salary is normally in the range of £20,454 per annum
Apply by 16/01/2022
Education Services welcomes applications from experienced Administrators.
About the Role
You will be responsible for supporting the delivery of allocated academic administration and student and academic support relating to taught and research students and for ensuring high levels of customer support. You will work closely with Student and Academic support Leads and Academic colleagues across the school.
You will be an experienced Administrator and IT literate in all Microsoft applications. You will have excellent communication skills, attention to detail, interpersonal skills and a strong work ethic.
You will be an adaptable team player, with a proactive approach, the ability to prioritise workload to meet deadlines and to follow a range of time critical processes efficiently and accurately, in a busy environment. You will be able to prioritise and manage a high volume of work, working quickly and accurately to meet tight deadlines. A firm understanding of good customer service delivery is a must.
Education Services’ strategic objectives are to provide a professional and efficient service to the University's Schools in all of these areas. This requires engagement at all levels within the Schools, and close liaison with other central service departments to provide a coherent student experience.
Within Education Services, there is a unit that has two primary functions: to provide appropriate systems, processes and support for the administrative needs and requirements of current students in relation to the management of their academic progression; and to maintain consistent and accurate student records for all current and previous students.
Our Values and Commitments
Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.
We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. Find out about our key commitments to Equality, Diversity and Inclusion and Flexible Working here. We are currently piloting hybrid working arrangements until April 2022. This means the majority of our staff are spending between 40% and 60% of their time working from the office where job roles allow.
How to apply
For an informal discussion about this opportunity, please contact Paula Tresidder, Student and Academic Support Manager, on (E); firstname.lastname@example.org
Please do not hesitate to contact us for further details on (E); email@example.com. Please quote reference number 3855.
Closing date for receipt of applications: 16 January 2022