IT Support Specialist

School/Department Cranfield Defence and Security
Based at Shrivenham, Oxfordshire - Cranfield Defence and Security
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered
Contract type Permanent
Salary Full time starting salary is normally in the range of £25,110 to £28,763 per annum with potential progression to £35,951 per annum
Apply by 09/01/2022

Role Description

Join our Service Delivery team based at Cranfield Defence and Security, Shrivenham, providing a professional and customer focussed support service for students, staff and associates using the IT facilities.

About You

You will have a proven track record of working in a technical IT support role, providing excellent customer service, with experience of managing incidents throughout the incident lifecycle.  You will possess excellent communication skills and strong organisational and time management skills, have in-depth knowledge of technical IT concepts and be customer focused.

You will require a flexible approach and the ability to work in what can be a high-pressure environment.  You will have a good working knowledge of end-user applications across a range of devices and operating systems.  Familiarity with the ITIL Incident Management process would also be advantageous.

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

Information Services is a University-wide Professional Service Unit with a remit to provide a full-service digital IT systems and computing capability in support of the strategic priorities for research, education and administration.  The University’s business relies critically on information systems and services (IT infrastructure, information systems, security, and service/support).   

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. Find out about our key commitments to Equality, Diversity and Inclusion and Flexible Working here.

For an informal discussion about this opportunity, please contact Sam Iles, Team Leader – Service Delivery, at s.iles@cranfield.ac.uk.