Account Manager (Academic Partnerships – Collaborative Provision)
Closing Date: Sunday 02 January 2022
Interview Date: To be confirmed
Do you have proven experience of delivering high-quality customer service, ideally in a Higher Education or related setting? Are you looking for a challenging role in an environment that is open, vibrant and welcomes new ideas? Then join the University of East London as an Account Manager within our Talent Gateway team.
It’s a particularly exciting time here at the University as, under our new 10-year strategy, Vision 2028, we’re committed to providing students with the skills necessary to thrive in an ever-changing world. A central feature of the Careers 1st approach established within that vision, the primary function of The Talent Gateway unit is to provide the central commercial externally focused professional business development and key account management function for the university. Working alongside the Schools, the unit directly engages with employers, local authorities and academic partners to generate new income and broader commercial engagement opportunities.
Join us as an Account Manager and you could soon be responsible for supporting and growing the University’s academic partnership accounts and their day-to-day management. Indeed, we’ll rely on you to provide a high-quality customer service for external academic partners, both in the UK and abroad. Helping the Strategic Academic Partnerships Manager and Head of Academic Partnerships to develop a successful operating model for the Academic Partnerships unit of The Talent Gateway that delivers consistency and excellence in all aspects of its service will be an important aspect of the role too. And, along the way, you’ll get to play your part in a variety of collaborative activities, both in the UK and globally, that will help deliver the university’s ambitious targets set out in the Vision 2028 corporate strategy.
Directly managing several academic partnerships, providing guidance to key stakeholders, identifying potential growth opportunities and helping to develop commercial approaches to our academic partnerships’ activity – all are aspects of this interesting and varied role.
To succeed, you’ll need a proven track record of working with external stakeholders/account management in a customer-facing role where you have delivered presentations, written reports and, ideally, serviced committees with follow up actions. You’ll also need an understanding of the quality assurance processes and procedures required to develop and monitor existing collaborative partnerships. Highly organised, with excellent attention to detail, you have a flair for managing multiple projects in a deadline intensive environment. You also have an inclusive, determined and inspirational approach to encouraging ideas, initiative and innovation within a team and establishing a high-performance culture based on continuous improvement. Put simply, you’re a great team player who’s able to liaise effectively with a variety of services and departments and build strong relationships with a wide range of people in a multicultural and international environment.
So, if you have what we are looking for and keen to take on this exciting challenge, get in touch.
At the University of East London, we aim to attract and retain the best possible staff and offer a working environment at the heart of a dynamic region with excellent transport links. You can look forward to a warm, sincere welcome, genuine camaraderie and mobility in an institution led with passion, visibility and purpose. Your impact, resilience and sense of collegiality will directly contribute to the University’s future and those of the students whose lives you will touch and change forever. We also offer a great range of benefits including pension, family friendly policies and an on-site nursery and gym at our Docklands Campus.
CVs without a completed application form will not be accepted.
At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.