UNIVERSITY OF SOUTHAMPTON

Student Systems Support

Location
Southampton, United Kingdom
Salary
£25,627 to £30,497
Posted
06 Dec 2021
End of advertisement period
20 Dec 2021
Ref
1621621GX
Contract Type
Fixed Term
Hours
Full Time

Student Systems and Operations

Location:  Highfield Campus
Salary:   £25,627 to £30,497
Full Time Fixed Term - 01/02/2022 to 30/04/2023
Closing Date:  Monday 20 December 2021
Interview Date:   To be confirmed
Reference:  1621621GX

We are looking for a Student Systems Support Administrator to join our busy and friendly Student Systems Team in Student and Academic Administration (SAA) to provide first line system support for Student Records system (Banner), the Curriculum Management Tool (Worktribe), the Placements system (InPlace) the PGR Manager tool.

You will enjoy problem solving and working within a busy and dynamic team, working to high standards and committed to achieving tight deadlines with high levels of customer satisfaction.

What you’ll do:

  • Proactively resolve problems, escalating to second- and third-line support as necessary 
  • Document responses and resolutions to problems to help develop effective knowledge base
  • Use ServiceNow to log all incidents, requests, project tasks and problems
  • Provide project co-ordination and administration support for key Student System events
  • Plan and coordinate system change requests
  • Execute system test scripts for system improvements and upgrades
  • Work collaboratively with colleagues throughout SAA, iSolutions, Finance and Admissions
  • Attend meetings with suppliers

You will be an excellent team player with a proven ability to work proactively.  You will be well organised and adaptable and have confidence in managing a varied and fast-paced workload.  Excellent communication, including the ability to communicate using technical and non-technical language is essential, as well as a natural ability to investigate and solve complex system related problems.  Experience of working with Banner within the Higher Education sector would be advantageous.  Full training will be provided.

Application procedure:

You should submit your completed online application form at www.jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Lizzie Cessford on +44 (0) 23 8059 2750. Please quote reference 1621621GX number on all correspondence.

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