Library Services - Lincoln (Evening & Weekends)

Location: Lincoln
Salary: From £20,600 pro rata
Please note that this post is Part time and permanent. Please see advert text for details of working days and hours.
Closing Date: Thursday 09 December 2021
Interview Date: Thursday 06 January 2022
Reference: LR4120A

The Library is a key academic support department in the University, providing students and staff with flexible, responsive services which underpin teaching, learning and research. The post-holder will work as part of the Customer Services team.

The Library Customer Service Team is responsible for the effective delivery of all front-line services through effective engagement with University students and staff and external visitors to the Library. The team leads the development and provision of enquiry services through a variety of channels; face to face, telephone, email, live chat and 24/7 service provision. They manage the overall circulation of print materials and care for the collection including shelving layout design, re-shelving and stock maintenance. They take day to day oversight of the quality of environment across all the University Library and Library Learning Lounges. The Customer Service Team promote and support the use of print material, specialist library equipment, and IT resources such as laptops and printers. They are there to support the student through their journey in the library by delivering excellent customer service.

There are two part time posts available:

• Post 1 - 13 hours (on alternate weekends)
• Post 2 - 20 hours per week (Monday-Thursday 7pm-midnight)

The post-holder will be working in the Biomedical and Health Sciences Library, and reporting to the Assistant Director; Customer Service and Specialist Support.

If you share our passion for excellent customer service and enjoy working in a fast-paced and friendly environment, we would love to hear from you.