Information Assistant

Leeds, United Kingdom
30 Nov 2021
End of advertisement period
06 Dec 2021
Contract Type
Full Time

Applicants must provide evidence of their right to work in the UK as BPP is unable to provide visa sponsorship

Job Profile Student Support - Library
Contract Type Permanent

Job Purpose

BPP University offers a range of programmes at Undergraduate and Postgraduate levels across Law, Business & Health programmes. We are looking to recruit a highly motivated individual to join our Library & Information Service (LIS) team in Leeds to assist us in delivering a first-rate service for our staff & students.

You will be responsible for assisting in the delivery of library desk services including the provision of basic IT support answering enquiries both online & face-to-face, shelving, tidying, performing clerical & administrative duties appropriate to the position always ensuring the library remains a pleasant environment conducive to study.

Applicants should be self-motivated & embrace technology with excellent IT communication & client care skills with the ability to work as part of a team, be happy to update & learn new skills on an ongoing basis.

Key Responsibilities:

  • To support customers in their use of BPP library as flexibly as possible, by participating in a wide range of library activities in a polite and helpful manner. These may include but are not necessarily limited to the following:
  • To assist with the provision of a range of library issue desk services on a day-to-day basis
  • Answer enquiries received at the library issue desk,via face to face,phone or online. Advise users in making effective use of the libraries printed & online information sources. Referring to appropriate sources of information to answer user enquiries
  • Develop sufficient knowledge of other departments within the University to be able to answer common enquiries referring more in depth and complex issues as appropriate to colleagues
  • Ensure that our library services meet the needs of library users & that the library environment is neat, tidy & conducive to study.
  • Help maintain hard-copy collections,including the receipt, cataloguing, processing, repair, binding & discarding of materials. Help create & maintain library user guides work with the Library Team to help develop resources for users online information services & other initiatives
  • Take an active role in promoting library services & resources to staff & students
  • To undertake a wide variety of administrative tasks consistant to the post and relating to the provision of good customer service

Department University Education Services - Library
Vacancy location UK, North, Leeds

Candidate Criteria


  • Educated to degree level
  • Excellent levels of IT literacy & confidence in using Microsoft Office Products & Virtual Learning Environments.
  • Experience in a library, student services or customer service environment
  • Competencies and Skills
  • A positive approach to customer service
  • An ability to work effectively as part of a team
  • An ability to work on own initiative & work under pressure
  • Ability to communicate effectively (both verbally and in writing) in a courteous and helpful
  • manner with the wide range of library users.
  • Excellent organisation & time management skills
  • Flexibility in approach to duties and work schedules
  • Excellent attention to detail
  • Ability to build respectful relationships with a range of people
  • Genuine interest in making a positive contribution


  • A professional qualification in library or information science is desirable.
  • Previous experience of working with students in a higher education setting
  • Experience in using Symphony or other automated library management systems.
  • Experience in using Moodle or other Virtual Learning Environments
  • Experience in using Sharepoint or similar intranet system

Employment Details

Contract Hours 37.50
FTE 1.00
Salary Competitive