Work type: Continuing, Fixed Term
Location: Parkville
Division/Faculty: Chief Operating Officer Portfolio
Department/School: Business Services
Salary: $108,009 - $116,906 (UOM 8)
Role & Superannuation rate: Professional - Full time - 17% super

Founded in 1853, the University of Melbourne is Australia’s #1 university, and is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

About Business Services

Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

About the Role

As the Senior Microsoft and Citrix Endpoints Engineer (Research), you will act as the Technical Product Owner of the Secure Research Environment by communicating with project and operational stakeholders to ensure key outcomes are met in line with core business objectives.

You will be responsible for driving the implementation of the Secure Research Environment within the organization’s existing Citrix Infrastructure.

You will contribute to the technical design and architecture of the overall Secure Research Service, including but not limited to:

• Use of SDDC’s NSX-T to implement micro segmentation of individual environments
• Provision of controlled access to UoM and public resources to individual environments via PA’s and from individual environments to supporting services (AD, SCCM etc).
• Provision of management and access to on prem environments via an updated Citrix cloud based control plane.

In a typical week at work, you will:

• Act as the Subject Matter Expert on the Microsoft and Citrix Platforms with a core focus on Secure Research environments.
• Liaise and consult with Researchers to guide usage and develop platform capabilities and processes to meet evolving end user needs.
• Utilize a broad range of technical skills (including but not limited to scripting and automation) and understanding of the various infrastructures and applications used within the University to provide thought leadership for the environments.
• Drive service transition activities including project transition to operations, release and deployment management, service validation and testing, knowledge management, change and configuration management and support.
• Support monitoring of the external environment and assessment of emerging technologies to evaluate the potential impacts, threats and opportunities to the organization.
• Take part in the continuous improvement of the technical services management practices, processes and systems designed to improve efficiency, capacity and availability, and realize high levels of client satisfaction.

Please note, this is a fixed-term opportunity available for 1 year.

About You

To be successful in this role, you will have extensive experience in designing & implementing Citrix Virtual Apps and Desktops through Citrix Cloud utilizing both PVS and MCS technologies. Your ability to implement Citrix upgrades and farm migration from planning through to implementation will contribute to your success in this role.

You will have managed Windows endpoints using Microsoft Endpoint Manager (including SCCM, Intune and Autopilot) and be able to use your strong scripting and PowerShell skills combined with high proficiency in automation tools to streamline the delivery of virtual apps and desktops.

You will have extensive experience across Microsoft Operating and Citrix Environments including Windows gold image development, software packaging, environment hardening, version control, device enrolment and patch management of applications.

An advanced understanding of AD/DNS/DHCP using Infoblox and knowledge of SAN storage and Netapp will be critical in your day to day activities. Experience with MediaFlux will be advantageous.

 Ideally, you will also have:

• Post graduate qualifications in a relevant discipline and or equivalent mix of education and relevant experience
• A qualification in ITIL and/or previous experience using ITIL at a practical level.
• Advanced industry-based certification relevant to the Microsoft technical domain:
• Mandatory: Citrix certification.
• Advantageous: Microsoft Endpoint Manager (SCCM, Intune, Autopilot) Certification
• Advantageous: VMware Certification
• Strong breadth of experience in a technology services group within a large complex organization and multi-sourced services environment.

Benefits of Working with Us

In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements and generous personal, parental and cultural leave options
• Competitive remuneration, 17% super, salary packaging and leave loading
• Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
• Discounts on a wide range of products and services including Myki cards and Qantas Club
• Career development opportunities and 25% off graduate courses for staff and their immediate families

To find out more, please visit https://about.unimelb.edu.au/careers.

Be Yourself @ UoM

We recognize that our employees are at the core of all our successes and achievements. We value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. We promote inclusive behaviour, and we actively seek to learn from each other. Indigenous Australians are strongly encouraged to apply for our roles.

Join Us!

If you feel this role is right for you, please apply with your CV and cover letter outlining your interest and experience. Please note that you are not required to provide responses against the selection criteria in the Position Description.

Should you require any reasonable adjustments with the recruitment process, please contact the Talent Acquisition team at hr-talent@unimelb.edu.au. We look forward to receiving your application

Position Description:

Senior Engineer Microsoft and Citrix Endpoints (Research) JD .pdf

Applications close: 05 Dec 2021 11:55 PM AUS Eastern Daylight Time