DURHAM UNIVERSITY

Maintenance Plumber, Heating and Mechanical

Location
Durham, United Kingdom
Salary
£22,417 - £25,941 per annum
Posted
08 Nov 2021
End of advertisement period
01 Mar 2022
Ref
21001193
Contract Type
Permanent
Hours
Full Time

Estates and Facilities

Grade 5: - £22,417-£25,941 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date: 01-Mar-2022, 7:59:00 AM

Department: Estates and Facilities, Estates Operations
Responsible to: Assistant Maintenance Services Manager
Grade: Grade 5
Contract type:  Permanent
Working arrangements: Full-time (35 hours)
Interview date: (if known) Shortlisting and interviewing will be taking place throughout the advertising period and if the positions are filled, the vacancy would close immediately.

Working Arrangements

At Durham, we recognise that our staff and students are our greatest asset and we want to support the health and wellbeing of all. Hybrid working supports this ethos and provides many benefits to our colleagues, including empowering people, where their role allows, to work in a manner which is more suitable for them, whilst encouraging our commitment to environmental sustainability.

Depending on the needs of the business and the job role, Durham University is piloting hybrid working for all Professional Services colleagues in the academic year 2021/22, which may include the opportunity to work both on and off campus and flex working hours. If appointed to the post, your line-manager will discuss the specific arrangements with you. Any hybrid arrangements are non-contractual and may change within the pilot and when the pilot ends.

Reward and Benefits

To support the delivery of the University's People Strategy to attract, retain and reward the very best, we offer a fantastic range of rewards and benefits to our staff, including:

  • 27 days annual leave, plus 4 customary days and 8 bank holidays (pro-rata for part-time) and the option to purchase additional leave
  • Automatic enrolment into a pension scheme
  • Corporate and local discounts
  • Wellbeing resources and discounted health benefits
  • Health discounts on sports and activities at Maiden Castle Health and Activity Centre
  • Reward and Recognition Schemes
  • Personal and career development
  • And SO much more, with further information available here.

The Department and role purpose

The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses, including:

  • maintaining and regularly reviewing a maintenance programme which takes account of short, medium and long term needs of all buildings and University grounds;
  • implementing the works identified and funded within the various maintenance programmes and operating a system for dealing with day-to day requirements, including the provision of an out-of-hours emergency service;
  • providing a professional, technical service to the University for the design, construction and procurement of new buildings and adaptation works to existing buildings;
  • identifying and recording the use of space and advising on ways of increasing space utilisation;
  • property and asset management;
  • acquisition and disposal of built environment related assets;
  • procuring and managing utilities and services;
  • providing postal, delivery and security arrangements and advice to the University; and
  • delivering a wide-range of customer-facing services, including: contract management; estates and facilities relationships management; housekeeping and cleaning, business resilience, event management; reception helpdesk; university retail; business support; health and safety; and management information.

The Maintenance Plumber (Heating and Mechanical) will undertake mechanical repairs and maintenance work, to an agreed level, in compliance with industry standards, statutory requirements, and relevant codes of practice in a professional and customer-focussed manner.

The post-holder will work across the University Estate, within domestic, industrial and educational buildings; using electronic devices for receipt and completion of work instructions.

Core responsibilities

  • Act as more knowledgeable team member without responsibility for team members.
  • Plan and organise own workload with or without involvement with project work streams.
  • Resolve queries and requests for information and advice and escalate more specialist and complex queries or issues to more experienced team members, completing the appropriate electronic and/or hardcopy work orders.
  • Respond to stakeholder needs to deliver and shape an excellent stakeholder experience, completing tasks to predetermined performance targets.
  • Apply theory and practice, from academic and professional development and previous knowledge within a service team.
  • Contribute to collaborative decision making within the team with service provision to deliver an excellent stakeholder experience in accordance with policy and procedures.
  • Work collaboratively across the organisation and/or externally with colleagues and stakeholders to deliver a service.
  • Provide guidance and advice to resolve problems and queries for a broad range of service users.
  • Collaborate with team members to implement service alterations.
  • Organise and schedule resources, including stock control.
  • Identify priorities and monitor processes and activities to ensure success.
  • Provide more in-depth independent research and analysis activities within the role.
  • Analyse work activities to ensure the effective and efficient use of capital and consumable equipment and resources.
  • Provide demonstrations and instruction to others outside the team.
  • Liaise with contacts and participate in networks and communities internally and possibly externally, contributing to effective collaborative working.
  • Advise others and make recommendations into work processes and procedures for consideration by senior management to improve services.

Role responsibilities

  • Deliver infrastructure support services to support administrative, business, teaching, research and learning activities across University Estates and buildings.
  • Assist colleagues to achieve operational service requirements, planning, carrying out and documenting evaluations and tests to ensure stakeholder requirements are met.
  • Apply technical knowledge and skills to build, adapt, construct and repair fabric, fittings, buildings, services and equipment using new and existing resources, including standard mechanical plant and equipment.
  • Manage and monitor the use of components, resources and equipment.
  • Deliver appropriate demonstrations of service components, equipment and processes to users, as necessary.
  • Prepare safety documents, method statements and risk assessments concerning activities across the estates environments.
  • Apply recognised professional procedures and techniques, to ensure the security, safety, integrity and viability of infrastructure facilities and components for stakeholder and public access and use.
  • Liaise with outside agencies, local authorities, suppliers and visitors to ensure the safe and secure delivery of services.
  • Undertake all mechanical work across the estate, appropriate to the grade, including day-to-day repairs and planned maintenance, and installation and testing of statutory equipment.
  • Undertake the work of any trade, for which the operative has received the necessary training and instruction.
  • Any other reasonable duties.

Specific role requirements:

  • Drive University vehicles transporting the required equipment to various sites across the University.
  • Participate in the on-call rota for out-of-hours emergency situations,
  • May be required to work evenings and weekends, as business demands.
  • Attend all training and development, as required.
  • Carry out certain tasks in conditions commensurate with the type and nature of the work associated with such a role, for example: moving and lifting heaving equipment, working at height, working within confined spaces, etc.

Recruiting to this post

In order to be considered for interview, candidates must be able to evidence each of the essential criteria required for the role in the person specification below (including those listed in the section ‘Realising Your Potential Approach’).

In some cases, the recruiting panel may also consider the desirable criteria.

Please note that some criteria will only be considered at interview stage.

How to apply

We prefer to receive applications online.

Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit 

  1. A CV
  2. A covering letter which details your experience, strengths and potential in the requirements set out above.

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details

For further information, please contact: Dave Profit, david.profit@durham.ac.uk.

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force, including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system.  Please check your spam/junk folder periodically to ensure you receive all emails.

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

  1. Good oral and written communication skills.
  2. Proven IT skills.
  3. Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
  4. Recognised and registered CITB apprenticeship in plumbing/heating, or other approved training.
  5. Advanced craft certificate in a mechanical-related subject, or equivalent approved training.
  6. Professional craftsperson/practitioner with knowledge and expertise in one or more areas of buildings, estates, or services provision.
  7. Demonstrable ability to work proactively with team members to ensure the delivery of high quality services.
  8. Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions.
  9. Experience of contributing to the delivery of mechanical services in residential and educational buildings.
  10. Health and safety compliance knowledge, including risk assessments and method statements.
  11. Experience of managing time in order to meet deadlines.
  12. Interpretation of work to be undertaken as outlined in routine instruction, drawings and specifications.
  13. Experience of diagnosing and repairing faults in mechanical services installations.
  14. Estimating material requirements.
  15. Completion of maintenance documentation and related records.
  16. Ability to use and operate the usual range of tools and equipment associated with the trade.
  17. Achieving service delivery and performance targets.
  18. Good customer care skills.
  19. Ability to work on own initiative with minimal supervision.
  20. Flexible attitude to multi-skilled maintenance tasks, designed to maximise operational effectiveness.

Desirable Criteria

  1. Relevant industry and professional recognition and certification of achievement of skills and knowledge, such as Construction Skills Certification Scheme, CoDNCO1, TPCP1A, CCN1 or equivalent.
  2. Evidence of continuing professional development.
  3. Experience of working in occupied properties, historic and listed buildings.
  4. Ability to provide support for infrastructure projects.
  5. Experience of providing advice and guidance to a range of customers and colleagues.
  6. Ability to effectively network and exchange advice and information for development purposes.

Realising Your Potential Approach

Providing Excellent Student Services and Professional Support: providing the best quality service to all our students, customers and stakeholders. Building genuine and long-term relationships, through every day interactions, in order to drive up service standards and to enhance their experience.

  1. Seeing things from your customers’ viewpoint.
  2. Delivering consistent service standards

Embracing Change: adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being receptive to new ideas.

  1. Encouraging experimentation and new ways of working.
  2. Adapting approach to respond to changes outside University.

Working Together: working co-operatively with others in order to achieve objectives. Applying a wide range of interpersonal skills.

  1. Co-operating willingly to support the achievement of team goals.

Communicating effectively by sharing relevant information and keeping others informed

DBS Requirement: Not Applicable.

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