General Services Assistant
Accommodation & Commercial Services
Grade 2: - £17,361-£17,682 pro rata
Open-Ended/Permanent - Part Time
Contracted Hours per Week: 14
Closing Date: 08-Nov-2021, 7:59:00 AM
Department: Estates and Facilities Directorate, Accommodation and Commercial Services
Responsible to: General Services Team Leader
Grade: Grade 2
Salary range: £17,361-£17,682
Contract type: Permanent
Working arrangements: 14 Hours
Interview date: (if known)
The Department and role purpose
The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses, including:
- maintaining and regularly reviewing a maintenance programme which takes account of short, medium and long term needs of all buildings and University grounds;
- implementing the works identified and funded within the various maintenance programmes and operating a system for dealing with day-to day requirements, including the provision of an out-of-hours emergency service;
- providing a professional, technical service to the University for the design, construction and procurement of new buildings and adaptation works to existing buildings;
- identifying and recording the use of space and advising on ways of increasing space utilisation;
- property and asset management;
- acquisition and disposal of built environment related assets;
- procuring and managing utilities and services;
- providing postal, delivery and security arrangements and advice to the University; and
- the delivery of a wide-range of customer-facing services, including: contract management; estates and facilities relationships management; housekeeping and cleaning, business resilience, event management; reception helpdesk; university retail; business support; health and safety; and management information.
The General Services Assistant will deliver a range of services across University premises, ensuring the University is well maintained, welcoming and a pleasant environment for students, University employees and commercial customers. The role will encompass three key areas of responsibility: basic maintenance/minor DIY tasks; a range of portering duties; and ad-hoc security.
- Contribute within the General Services team to provide a responsive, stakeholder-focused service for stakeholders.
- Respond to straightforward requests for information from stakeholders.
- Contribute to team effort with more straightforward tasks during peak work flows.
- Follow documented service procedures, referring to more experienced colleagues with less straightforward issues.
- Demonstrate some pre-employment familiarity with the techniques, and processes used in the General Services area.
- Learn new skills and techniques on-the–job, working alongside more experienced team members.
- Learn about the hazards and risks within own area of work and report incidents in accordance with recognised procedures and protocols.
- Communicate with the General Services Team Leader, team members, other staff, students and visitors in person or using electronic tools and applications.
- Use a range of equipment, tools, resources and digital devices to complete basic maintenance/minor DIY, portering or security duties, where necessary.
- Learn and apply strict guidelines and risk assessments to ensure safe, secure practice when working in different environments.
- Follow and apply strict procedures and guidelines to ensure compliance with regulations for all activities.
- Apply escalation procedures to highlight interventions required by more experienced team members.
- Assist team members and contractors to set-up, and dismantle specialist equipment, tools and resources, under supervision.
- Clean and maintain specialist equipment, tools and resources, under supervision.
- Assist team members to collect, carry and transport equipment and resources.
- Carry out a range of tasks that require a more than standard level of physical, manual and sensory dexterity, following training, for short periods of time.
- Wear and use protective equipment and clothing to carry out tasks on a day-to-day basis.
- Adhere to general health, safety and security procedures for General Services, as identified in risk assessments, method statements, guidelines, etc.
- Any other reasonable duties.
Specific Role requirements
- Will be required to work evenings and weekends, as business demands.
- Provide cover for absences, when given reasonable notice.
- The role will require an element of physical manual handling, which can include lifting and transporting tools, equipment and deliveries.
Recruiting to this post
In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification below (including those listed in the section ‘Realising Your Potential Approach’).
In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.
Please note that some criteria will only be considered at interview stage.
How to apply
We prefer to receive applications online.
Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.
What you are required to submit
- A CV.
- A covering letter which details your experience, strengths and potential in all of the requirements set out in the Realising Your Potential Behaviour Approach. Please use examples from your current/previous organisations in instances where “University” is referred to.
- The completed questions requested as part of the application; please evidence how you meet these essential criteria.
Please ensure that you submit all documentation listed above or your application will not be considered.
For further information please contact: Lisa Blundell, Lisa.Blundell@durham.ac.uk.
At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work. We welcome and encourage applications from members of groups who are under-represented in our work force, including people with disabilities, women and black, Asian and minority ethnic communities.
We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails.
Job Family: Estates and Information Infrastructure Services
OUR CHARACTERISTICS: We are welcoming, collegiate and inclusive.
OUR VALUES: We are motivated, inquisitive, challenging, rigorous and innovative.
Durham University is one of the world's top universities with strengths across the Arts and Humanities, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.
The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience.
Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.
It is expected that all staff within the University:
- Contribute to our learning culture by engaging in mentoring, training and coaching.
- Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
- Have due regard to Health and Safety requirements appropriate to grade and role.
Family key attributes
Roles in this family manage and maintain the integrity of University buildings, estates and information services.
Overall family purpose
- Ensure safe, sustainable and fit for purpose buildings, internal and external environments in and on which to conduct University business.
- Liaise and engage with stakeholders across the University to identify and plan infrastructure projects to update and improve services and facilities.
- Align services to meet organisational strategic and operational objectives.
- Design new, adapt existing and implement services, working with external contractors and suppliers.
- Manage and monitor systems, mechanisms and processes to ensure compliance with internal and external regulations.
- Implement procedures to ensure safe and secure buildings, facilities, estates and information networks.
- Design and construct real and virtual test environments to ensure the most fit for purpose technology and services are available to underpin University business needs.
- Manage technology driven services and third-party platforms to underpin teaching, learning, research and administrative activities across the University.
- Engage with external suppliers, contractors, manufacturers and developers to ensure the highest-standards and quality of buildings, estates and information services.
- Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
Link to key strategic plan
- An economically sustainable approach to delivering infrastructure services across the University;
- Develop an academic estate that will allow the University to deliver world-class education, research and student experience;
- Ensure the long-term availability of suitable residential accommodation;
- Ensure the continuing renewal and maintenance of our estate;
- Improve the environmental sustainability and ease of travel around our estate and city locations;
- Support and facilitate a first-rate digital learning environment and experience on a par with the best in the UK;
- Running and ongoing development of a first-rate digital learning environment on a par with the best in the UK;
- A stakeholder-focused orientation, offering satisfying careers to all staff;
Person specification - skills, knowledge, qualifications and experience required
- Good oral and written communication skills
- Basic IT skills including Microsoft Office
- Basic numeracy and literacy skills
- Experience of working under minimal direct supervision as well as in a team
- Experience of managing time in order to meet deadlines
- Ability to follow instructions, written or oral, accurately
- Evidence of ability to undertake basic DIY tasks
- Good attention to detail
- Evidence of personal development to maintain skills
- Health and safety compliance knowledge
- Experience of working in a buildings or estates services area.
- Experience of Portable Appliance Testing (PAT)
- Experience of working in, or with, a higher education institution
Realising Your Potential Approach
Essential behavioural attribute
Realising Your Potential Approach text
Providing Excellent Student Services and Professional Support:
Providing the best quality service to all our students, customers and stakeholders. Building genuine and long-term relationships, through every day interactions, in order to drive up service standards and to enhance their experience.
- Actively listening and understanding routine tasks required, clarifying the details where necessary.
- Summarising basic information clearly and concisely.
- Engaging positively with customers and stakeholders.
Adjusting to unfamiliar situations, demands and changing roles. Seeing change as an opportunity and being receptive to new ideas
- Displaying open mindedness to new ideas and proposals.
- Demonstrating a willingness to do things differently.
- Making suggestions for improvement in a positive manner.
Working cooperatively with others in order to achieve objectives. Applying a wide range of interpersonal skills.
- Developing effective working relationships with colleagues.
- Proactively helping one another.
- Communicating effectively with all.
DBS Requirement: Not Applicable.