Student and Academic Support Lead

Cranfield, United Kingdom
£25,110 to £28,763 per annum, with potential progression up to £35,951 per annum
19 Oct 2021
End of advertisement period
26 Oct 2021
Contract Type

School/Department Education Services
Based at Cranfield Campus, Cranfield, Bedfordshire
Hours of work 37 hours per week, normally worked Monday to Friday. Flexible working will be considered
Contract type Permanent
Salary Full time starting salary is normally in the range of £25,110 to £28,763 per annum, with potential progression up to £35,951 per annum
Apply by 26/10/2021

Role Description

Education Services welcomes applications from experienced and skilled Administrators, to join our committed team in providing a great student experience

About the Role

The post holder is responsible for the delivery of allocated academic administration and student support relating to Research students and for ensuring high levels of customer support and student satisfaction.

The post holder is instrumental in ensuring that the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard.  You will work very closely with academic staff (e.g., Research Student Supervisors) to ensure that the student experience is effective, consistent and of a high standard.

This is a full-time position (37 hours per week) with a starting salary of £25,110 per annum.

About You

You are likely to be an experienced, self-motivated HE Administrator, with a working knowledge of University Regulations, and significant experience of working in partnership with students, Professional Service Unit colleagues and academics. We will consider applicants with transferable experience. You will have excellent verbal and written communication skills, be able to prioritise and manage a high volume of work, working quickly and accurately to meet tight deadlines. Proven analytical, problem solving, and decision-making skills are a must.

In return, the successful applicant will have exciting opportunities for career development in this key position, and to support world leading research and education, joining a supportive team and environment. 

About Us

As a specialist postgraduate university, Cranfield’s world-class expertise, large-scale facilities and unrivalled industry partnerships are creating leaders in technology and management globally. Learn more about Cranfield and our unique impact here.

About Education Services

The department’s strategic objectives are to provide a professional and efficient service to the University's Schools in all of these areas.  This requires engagement at all levels within the Schools, and close liaison with other central service departments to provide a coherent student experience.

Within Education Services, there is a unit that has two primary functions: to provide appropriate systems, processes and support for the administrative needs and requirements of current research students in relation to the management of their academic progression; and to maintain consistent and accurate student records for all current and previous students. 

In this team, a number of staff are embedded within a School and are focussed directly on the front line delivery of Research administration and student support and work closely with the staff in a nominated School to deliver those functions.

Our Values and Commitments

Our shared, stated values help to define who we are and underpin everything we do: Ambition; Impact; Respect; and Community. Find out more here.

We aim to create and maintain a culture in which everyone can work and study together and realise their full potential. Find out about our key commitments to Equality, Diversity and Inclusion and Flexible Working here. We are currently piloting hybrid working arrangements until April 2022.  This means the majority of our staff are spending between 40% and 60% of their time working from the office where job roles allow.

How to apply

For an informal discussion about this opportunity, please contact Paula Tresidder, Student and Academic Support Manager, on (T): +44 (0)1234 754749 or (E):

Please do not hesitate to contact us for further details on E: Please quote reference number 3780.

Closing date for receipt of applications: 26 October 2021

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