Education Support Programmes Officer
King’s College London is seeking candidates at all levels of experience with the drive and passion to deliver high quality customer service to support our strategic aims. This is an ideal opportunity to commence or further your career in Higher Education administration.
The Programme Officer supports students and academic staff as the first point of contact for queries, whether face-to-face, via phone or electronic media. The role is responsible for essential work to support the delivery of our undergraduate and postgraduate programmes and for ensuring that student lifecycle activities run smoothly, ensuring that our students and staff experience our services in a seamless and effective manner. With support to develop a working knowledge of regulations and processes, the Programme Officer is a valued and trusted member of the team with a keen eye for accuracy and detail.
We have a number of roles available across our campuses at Waterloo, London Bridge, Denmark Hill and the Strand – visit the King’s HR pages for more information. Your application will be considered for all vacancies, so please state any preference for a location or faculty in the opening line of your personal statement. Information about the faculties can be found here: www.kcl.ac.uk/schools/index-new.aspx
King’s provides an extensive and varied range of career-focussed training and on-the-job learning. We support staff to maintain a work/life balance, offer flexible working and parental leave opportunities, reduced membership rates for staff at gyms at three of our campuses, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as 27 days annual leave (plus Christmas closure days), an occupational pension scheme, season ticket loans and being part of the cycle to work scheme. Find out more at - www.kcl.ac.uk/hr/staffbenefits/index
Please note, candidates who have applied for this post and have not been successful in the past 6 months will not be considered in this round of recruitment.
This position is for an indefinite period (FAH is a 2Yr FTC), and is offered at 1.0FTE
- Support student lifecycle processes from pre-enrolment activities, through induction and registration to graduation and beyond, utilising systems and databases- e.g. student records systems and virtual learning environments – accordingly, and in accordance with best practice, ensuring consistency of data and identifying and resolving issues
- Support all student assessment processes in line with university deadlines and regulations and faculty and external requirements
- Take responsibility for resolving students’ and academics’ enquiries, including face-to-face and via email, responding within agreed timeframes and escalating complex enquiries as appropriate.
- Assist in ensuring that quality assurance requirements and, where required, accreditation requirements are met for relevant programmes. Support student, module and programme evaluation processes in line with current university best practice
- Servicing committees as directed by your line manager
- Actively participate in the development and improvement of programmes and processes to support students and academic staff through identifying and suggesting improvements based on user feedback
- Work flexibly as part of a team, supporting others in times of high-volume activity, providing cover and supporting the training and development of new staff members
- Take responsibility for own performance and development, through agreeing clear performance objectives, maintaining up-to-date knowledge and reflecting on own performance
- Take personal accountability for the data quality of student records, ensuring records are accurately maintained in accordance with the agreed retention schedules
- Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. Maintain an up to date knowledge of the data protection requirements and to support Freedom of information and subject access requests
Skills, knowledge, and experience
- Excellent written and oral communication skills including the ability to draft documents and correspondence
- Excellent organisation and time management skills
- Strong numeracy skills and ability to analyse complex numerical data
- Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
- Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy
- Ability to work with a broad range of stakeholders in a professional and assured manner
- Proactive with the ability to work independently as well as delivering within a team
- Curious, customer service oriented, with a commitment to personal accountability and continuous improvement
- Comfortable with adapting to change, driving own professional development
- Commitment to equality and diversity in the workplace
- Degree level or equivalent qualification or experience
- Experience in the use of databases, student records systems (such as SITS) and website content management systems
- Prior experience of working in a customer facing environment
- Experience of using virtual learning environments
We’ve got a closing date of 31st October 2021, with interviews tentatively scheduled for 18th/19th November.
This post is subject to Disclosure and Barring Service clearance.