Service Development Assistant, Audio Visual and IT

Greenwich, United Kingdom
£23,754 to £26,715 plus £4872 London weighting per annum
29 Sep 2021
End of advertisement period
13 Oct 2021
Contract Type
Full Time

Service Delivery - Service Development & Communications

Location: Greenwich
Salary: £23,754 to £26,715 plus £4872 London weighting per annum
Contract Type: Permanent
Closing Date: Wednesday 13 October 2021
Interview Date: Tuesday 26 October 2021
Reference: 2757-E

The University of Greenwich encompasses an ambitious and diverse community who take great pride in our institution’s 130-year history within the higher education sector. Our staff and students come from many walks of life and we value the talents and lived experience of each and every one of them. With the help of our highly talented and motivated staff, we are building on firm foundations and our goal is to become the best modern university in the UK.

With three beautiful campuses in London and Kent, we are looking for colleagues who share our values and behaviours, and have the dynamism, expertise and enthusiasm to thrive as part of our professional community.

The Directorate of Information & Library Services (ILS) is seeking to appoint an AV and IT Service Development Assistant, responsible for providing specialist audio-visual support & basic IT training to both academic and non-academic staff. The post holder will also have direct involvement with the development of technology provided in over 130 teaching and meeting spaces across the University’s three campuses.

This is an exciting opportunity to become part of a flexible and dynamic team of multi-skilled professionals, and to widen your knowledge and technical skills.

You will routinely test, diagnose faults and undertake minor repairs to the AV systems across the university estate to ensure quality of service for students and staff.

You will provide support and training in the use of the audio-visual and IT equipment in teaching spaces supported by ILS, liaising with the First and Second Line Support Teams as required.

Expert knowledge of modern audio-visual systems is essential, along with strong general IT support skills.

You will also work with your Service Development & Communications Team colleagues to develop and improve other audio-visual and IT-related services and will create video & audio content for consumption across multiple platforms. This will include lecture capture, streaming, videoconferencing, digital signage, BYOD (bring your own device) and video production/post-production.

You must exhibit a clear, proficient customer focus (complying with Service Level Agreements), work in a calm and understanding manner, inspire confidence in users and take control of situations which could be technically unpredictable.

Working at all campuses and some evening and weekend work is an on-going requirement of this role.

As the role develops, you will be involved in the requirements analysis and provision of AV support of events held at the university.

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage).Current Vacancies - Jobs at Greenwich

The post will be based at the outstanding World Heritage Site of the Old Royal Naval College in Greenwich. This is permanent position, and the role attracts London Weighting and salary related local government pension. Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich 

For informal enquiries please contact the ILS Admin team at 

Should you have any queries please contact the HR Recruitment Team on

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

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