Job description

To provide high quality administrative support in creating a sense of community and identity for students in the Faculty.  

• Support effective communications and engagement between students and staff in the Faculty and/or the university.  
• To foster a stimulating, innovative and inclusive cultural environment for students to thrive and develop. 
• To raise the profile of the student experience within the Faculty and more widely.

This post will be offered on an indefinite contract.   

This is a full-time post

Key responsibilities

• Implement a Faculty student communications and engagement plan and produce regular reports to monitor engagement/performance  
• Lead on the collection of student feedback including, but not limited to Module Evaluations via the EvaSys system.  
• Using various digital platforms (e-newsletters, KEATS, Faculty intranet, social media, King’s website, produce student-relevant content to promote events, provide programme updates, highlight student opportunities, and inform students about operational matters.  
• Lead the organisation of events and key student engagement activities, including but not limited to Welcome Week and Graduation activities, student committees, awards events, and student-focused seminars/focus groups, working with key stakeholders. 
• Support other education and student-focused events led by other teams, including open days/offer holder events for prospective students and pre-arrival events for new students.  
• Work effectively with the Student Engagement Manager and the Faculty Communications & Marketing team and contribute to their objectives and priorities, including contributing to content planning. 
• Provide advice to student groups and societies seeking to arrange events and activities.  
• Scope and implement a network of student groups and societies, establishing an operational framework and schedule of regular meetings with key Faculty and university personnel. 
• Manage the nomination and election process for Faculty student representatives. 
• Coordinate and support meetings, boards and committees, preparing papers, taking notes/minutes, as required. 
• Ensure student and Faculty education successes are communicated through the range of King’s external and internal channels. 
• Play an active role in celebrating our diverse community in promoting the achievements of students with protected characteristics. 
• Monitor and evaluate the success of events and the level of student engagement following communications sent through different media, using data to inform processes and methods developed for subsequent events and communications. 
• Engender an ethos of collaboration and collegiality, establishing effective communications and relationships, working in partnership with academic and Professional Services colleagues across the Faculty and university, joining professional networks and working groups. 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  

Skills, knowledge, and experience

Essential criteria  

1. Educated to degree level Degree or equivalent, or has relevant work experience within the Higher Education sector 
2. Good working knowledge of all communication disciplines, including social media and communications tools such as Microsoft software and content management systems, and their use as part of an integrated communications strategy 
3. Good level of numeracy and analytical skills including experience of evaluating activities, budget management, web analytics, surveys and using data to improve communications 
4. Excellent communication, interpersonal and influencing skills 
5. Excellent time management and prioritization skills 
6. Experience of developing and implementing communications strategies using marketing, media, public relations or social media 
7. Experience of medium – large scale event planning, execution and review 
8. Experience in using a variety of communications channels, including e-communications and events bulletins, with proven ability to provide advice on most appropriate channels depending on context and user need 
9. Experience of motivating and engaging people, preferably students, in both a one-to-one and group setting, establishing meaningful and effective channels of communication 

Desirable criteria

1. Professional qualification in communications 
2. Understanding of the UK higher education system 

* Please note that this is a PhD level role but candidates who have submitted their thesis and are awaiting award of their PhDs will be considered. In these circumstances the appointment will be made at Grade 5, spine point 30 with the title of Research Assistant. Upon confirmation of the award of the PhD, the job title will become Research Associate and the salary will increase to Grade 6.