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Officer/Senior Officer, Student Support

Employer
SINGAPORE UNIVERSITY OF SOCIAL SCIENCES
Location
Singapore
Closing date
24 Sep 2021

Job Details

Office of Student & Alumni Relations

Job Description

The Student Support (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

  • Handle and ensure student enquiries and feedback received via phone calls, emails and walk-ins at the Student Support counter are attended to and resolved within the Service Level Agreement.
  • Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on  students’ requests.
  • Maintain the Student Portal and ensuring information are up to date.
  • Provide administrative support (i.e. stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
  • Assist with University-wide activities support.

Job Requirements

  • Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
  • At least 1 year working experience
  • Call centre experience will be an advantage 
  • Mature, meticulous and possesses a high level of discretion and integrity
  • Good communication and interpersonal skills
  • Able to work shift hours: 10.30am to 7.30pm, Mondays to Fridays
  • Able to commit in overtime work when required and during Peak periods of the University calendar

Company

Singapore University of Social Sciences (SUSS) is one of Singapore's six national universities and its mission is to provide lifelong education that equips learners to serve society. Home to more than 14,000 students, SUSS provides an applied education that targets both fresh school leavers and adult learners, with a focus on the social sciences. It adopts a flexible and practice-focused learning approach and offers more than 60 degree programmes in various disciplines. Eligible students taking SUSS's undergraduate programmes enjoy government subsidies and access to government bursaries, tuition fee loans and study loans. For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

Company info
Website
Telephone
+65 6240 8913
Location
463 Clementi Road
Singapore
Singapore
599494
SG

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