Job description
This is an exciting opportunity to join King's College London and work with our Placements Team in the Nightingale Student Hub. We provide a range of student and education support services for the Florence Nightingale Faculty of Nursing, Midwifery, & Palliative Care, including supporting practice learning for our students in clinical placements.    
 
The work of our Placements Team is essential to supporting over 11,500 placements each year. As a Placements Officer, you will help us to provide world-leading educational support for student placements. Our Placements Team are part of a dynamic and evolving landscape of practice-learning which reaches beyond our many NHS Trust Partners into placements within communities across Greater London.  
 
The successful candidate will be able to support effective partnerships and work supportively at all levels, both internally and externally. With a highly motived approach, the successful candidate will have a strong understanding of the importance of a student-focussed service and an ethos of continual enhancement. The successful candidate will be committed to contributing to our objectives, exemplifying Our Principles in Action as part of King’s Strategic Vision 2029. 
 
This is a full-time post.   
This post will be offered on an indefinite contract  
 

Key responsibilities

• Supporting the administration of all clinical placements for Nursing and Midwifery students to ensure students have a variety of placement experiences, and to maintain records on relevant information systems (such as SITS and InPlace)  
• Supporting the Senior Placements Officer and Programmes Manager (Placements) with the planning of all placements, including attending meetings with NHS Trust partners and other placement providers 
• Collating and analysing information regarding clinical placements to enable the team to monitor targets, identify areas for improvement, and continue to improve the Placements function for students, academic staff, and external placement providers.   
• Resolving, or escalating when appropriate, issues raised by students in relation to their placement 
• Working to established processes and procedures and update process guides and informative materials when necessary 
• Communicating by email, phone and in person with a variety of stakeholders, including students, colleagues in the Nightingale Student Hub, academic staff, and external trusts  
• Working flexibly as part of a team, supporting others at busy times by providing cover and supporting the training and development of new staff members. This includes staffing the Nightingale Student Hub Help Desk on a rota basis, and undertaking related tasks including, but not limited to addressing a wide range of queries (face-to face, email and telephone), preparing student transcripts, and processing travel claims 
• Taking responsibility for own performance and development, through agreeing clear performance objectives with your line manager, engaging in training opportunities, and continually assessing your own performance
• Ensuring all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity, and adhering to data protection regulations 
• Carrying out other reasonable responsibilities commensurate with the grading of the post as required. 

The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.  
 
Skills, knowledge, and experience 
 
Essential criteria  
 
1.       Excellent written and oral communication skills including the ability to draft documents and correspondence  
2.       Excellent organisation and time management skills  
3.       Strong numeracy skills and ability to analyse complex numerical data  
4.       Excellent working knowledge of Microsoft Office packages and the ability to work on new systems  
5.       Methodical, detail oriented and flexible in approach to work, maintaining a high level of accuracy  
6.       Ability to work with a broad range of stakeholders in a professional and assured manner  
7.       Proactive with the ability to work independently as well as delivering within a team   
8.       Curious, customer service oriented, with a commitment to personal accountability and continuous improvement   
9.       Comfortable with adapting to change, driving own professional development   
10.   Commitment to equality and diversity in the workplace   
 
Desirable criteria
 
1.       Degree level or equivalent qualification or experience  
2.       Experience in the use of databases, student records systems (such as SITS) and website content management systems  
3.       Prior experience of working in a customer facing environment  
4.       Experience of using virtual learning environments