SINGAPORE UNIVERSITY OF SOCIAL SCIENCES

Manager, Student Support

Location
Singapore
Posted
02 Jan 2022
End of advertisement period
13 Jan 2022
Ref
585202010
Contract Type
Permanent
Hours
Full Time

Office of Student and Alumni Relations

Job Description

The successful candidate will work with the Director, Office of Student and Alumni Relations, to contribute to the achievement of the University's mission by providing efficient and effective administration of all operations under the Student Support Department.

Responsibilities:

  • Implement and manage a student relationship system that is responsive, reliable and effective in servicing the student population of the University
  • Monitor and analyse service standards for improvements to meet approved corporate and departmental Key Performance Indicators (KPls)
  • Plan and manage student-related university events, including but not limited to, convocation ceremonies, focus groups, course evaluation exercises and orientation
  • Establish and implement initiatives to enhance student experience with the University

Job Requirements

  • Degree holder with minimum 5 years of relevant working experience, including 3 years at managerial level
  • Mature, meticulous and possess a high level of discretion and integrity
  • Strong customer relations management experience, (call centre management experience will be a definite advantage)
  • Friendly disposition with a strong customer service mindset
  • Event management experience
  • Resourceful team player, yet able to work independently and displays initiative
  • Creative in providing ideas and solutions and able to multitask in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Familiar with the use of digital media platforms as channels of communication
  • Proficient in Microsoft Office applications