Library Services - Greenwich Library

Location: Greenwich
Salary: £17,682 to £20,130 plus £4800 London weighting
Part Time Hours: 0.57 fte. 20 hours per week. Monday to Friday 11.00am-3.00pm or 3.00pm-7.00pm
Contract Type: Permanent
Closing Date: Sunday 19 September 2021
Interview Date: Tuesday 28 September 2021
Reference: 2843-E

A fantastic opportunity to join our Library Services team delivering a first-rate service to users of Stockwell Street Library and supporting the University of Greenwich to transform lives through inspired learning, teaching and research.

Greenwich has three exceptional libraries at our three campuses, at the Old Royal Naval College in Greenwich (a World Heritage Site), Avery Hill in South East London, and at Chatham Maritime in the Medway towns.

The role available is one of two Customer Support Assistant posts based in the stunning award-winning Stockwell Street Library at Greenwich. The Stockwell Street development in the heart of Greenwich opened in September 2014 and has transformed the learning experience of our students.

The post holder will help and advise all library users, helping them navigate the building and our services. Duties will include managing the Library environment and maintaining our rules regarding noise and food in the library, ensuring health and safety procedures are observed, liaising with security, reporting and progressing maintenance issues and defects relating to the building, its environmental controls and equipment on all floors. You may also help cover the library Welcome Desk and contribute towards other front-line duties as required.

Working as part of the Library User Services Team in a strongly customer-oriented environment, the post-holder will support our library users in a friendly, efficient, fair and effective manner as well as being the first point of contact for all library queries and will work primarily in the open library study environments during the busiest periods for the library during the week. The role also requires meeting and greeting users and escalating specialist enquiries to the appropriate team.

This is a customer-facing role, based on-campus, and you should have proven experience of working within a busy customer service or retail environment. You will be proactive, highly motivated and able to demonstrate excellent customer service skills with the ability to deal with difficult face-to-face situations.

There is a continual requirement to be responsive and visible to library users (including wearing branded clothing), responding to enquiries and adapting to the needs of library users.

As a member of front-line staff, the post holder will be expected to promote the Library and University in a positive way, and to ensure that users adhere to Library and University regulations in order to maintain an environment conducive to learning.

The post frequently involves standing for extended periods, walking, bending, reaching and shelving books and materials, and involves pushing/pulling trolleys of books and other library materials.

The post holder will work 20 hours per week, working Monday to Friday. Normal working hours will be 3pm to 7pm or 11am to 3pm.

Should you have any queries please contact the HR Recruitment Team on HR-Recruitment@gre.ac.uk 

For informal enquiries please contact ils-admin@greenwich.ac.uk.

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage).  All Current Vacancies - Jobs at Greenwich

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

The university welcomes people from diverse and underrepresented communities who can help the university to achieve its mission.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.