Job description
The Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care is one of the world’s leading faculties for Nursing and Midwifery studies and we pride ourselves on providing excellent students and education services to our students.  
 
The Programme Manager (Assessments) will work proactively and flexibly as part of the Nightingale Hub Team to define and deliver high-quality educational support for student assessments administration.
 
The role will include responsibility for the operational management of the Assessments Team in the Nightingale Student Hub, ensuring timely and effective delivery in accordance with university and Faculty priorities, timelines and policies. The Programme Manager will ensure optimal consistency of process, quality and efficacy of service, maintaining a high-level of stakeholder support through leadership and line-management to Assessment Officers and Senior Officers.
 
The Programme Manager will represent the Faculty in wider university 
and external activities and committees, in support of the Faculty’s interests and engaging with university functions and the role will drive the continuous development and enhancement of these functions.
 
The successful candidate has a superb opportunity at King’s to develop networks in professional services within the university and above all else, our successful candidate will bring enthusiasm and a genuine commitment to ensuring the best possible experience for our students. We are looking forward to meeting candidates who share our vision of a world-leading learning experience for students.  
 
This post will be offered on an indefinite, full time contract. 

Key responsibilities

• Monitor and review service delivery on a continual basis to ensure compliance with agreed timeframes, expectations, key-performance indicators and service-level agreements, providing feedback to team members and setting clear expectations. Leading and shaping the development of the placements function, proactively promoting a collaborative and supportive service culture.
• Delivering effective leadership for assessments support within the Faculty, working in conjunction with the Senior Programme Manager in setting standards for colleagues who support these functions, managing team members through change, and engaging colleagues in continual enhancements toward Faculty and university strategic objectives, including proactive consultation and engagement with students to this end.
• Ensure key activities, such as Assessment Boards are completed in accordance with university timeframes and policies, liaising and engaging with stakeholders and programme boards as required.
• Represent the Faculty’s interests in university-wide service-enhancement projects, engaging with relevant stakeholders, groups, and committees across the university to influence change. Working closely with the Senior Programme Manager to develop and implement service enhancements.
• Work flexibly as part of a team, supporting others in times of high-volume activity, and reporting on resource issues in a timely manner, and covering during staff absence. The postholder will deputise for the Faculty Education Manager and/or Senior Programme Manager when required. This includes supporting oversight of staffing the Nightingale Student Hub front desk on a rota basis, and undertaking related tasks including, but not limited to assisting visitors, resolving issues and addressing a range of queries (face-to face, email and telephone).
• Undertaking local line management life-cycle processes, from recruitment, through induction, probation, Performance Development Review (PDR), performance management, and enabling development and training activities and completing exit processes.
• Producing management information data to meet the needs of a wide range of stakeholders.
• Contributing to and informing the development of student systems, including online learning platforms and SITS, and supporting enhancements to and implementation of other systems within the university. Contributing to and initiating process enhancements, ensuring training and support is provided to the Senior Officers/ Assessment Officers 
• Managing resources on a day-to-day basis to optimise consistent service delivery and resource planning when new courses and modules are in development, working proactively with the Faculty’s Quality Assurance Manager as required.
• Supporting colleagues in managing students’ pastoral care needs, ensuring teams are aware of signposting students to relevant services and that processes and policies are kept up to date.
• Having oversight of, investigating, and responding to formal and informal complaints within agreed timeframes, and empowering colleagues to resolve complaints wherever possible in line with the university’s regulations. Utilising information gathered to inform enhancements to services and systems at both a local and a university level.
• Ensuring that quality assurance requirements (e.g. global feedback, external examiner reporting) and, where required, accreditation requirements are met for all courses. To service committees and forums as required.  
• Ensuring all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up to date knowledge of the Data Protection requirements and to support Freedom of information and subject access requests. 

 
Skills, knowledge, and experience 

Essential criteria 
 
1.       Educated to degree level (or equivalent professional experience) 
2.       Experience of leading a team of staff, and experience of managing change, setting standards and developing high performing teams with a development focused and proactive style. 
3.        Excellent communication skills, including an ability to build and maintain effective partnerships and work collaboratively with a range of stakeholders including External Examiners and external stakeholders  
4.      Excellent organisational and time management skills, with the ability to work under pressure to prioritise effectively and delegate tasks appropriately. 
5.        Strong numeracy skills and ability to extract, analyse and present complex numerical data to varied audiences in a readily accessible and interpretable format. 
6.        Effective, data driven decision-making ability, and able to exercise independent judgement when working to tight deadlines. 
7.        Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy. 
8.       Experience of addressing complaints and service setbacks in a professional and efficient manner. 
 
9.      Adaptability and flexibility in informing and responding to organisational change 
 
Further information
Interviews are scheduled for Tuesday, Sept 28th 2021