Learning and Teaching Manager

Durham, United Kingdom
£33,797 - £40,322 per annum
30 Jul 2021
End of advertisement period
13 Aug 2021
Contract Type
Full Time

Department of History

Grade 7: - £33,797 - £40,322 per annum
Open-Ended/Permanent - Full Time
Contracted Hours per Week: 35
Closing Date: 13-Aug-2021, 6:59:00 AM

Job Family: Business Process and People Services

OUR CHARACTERISTICS: We are a globally outstanding centre of teaching and research excellence, a collegiate community of extraordinary people, in a unique and historic setting.

OUR VALUES: We are inspiring, challenging, innovative, responsible and enabling.

Durham University

Durham University is one of the world's top universities with strengths across the Arts and Humanities, Business, Sciences and Social Sciences. We are home to some of the most talented scholars and researchers from around the world who are tackling global issues and making a difference to people's lives.  The University sits in a beautiful historic city where it shares ownership of a UNESCO World Heritage Site with Durham Cathedral, the greatest Romanesque building in Western Europe. A collegiate University, Durham recruits outstanding students from across the world and offers an unmatched wider student experience. Durham University seeks to promote and maintain an inclusive and supportive environment for work and study that assists all members of our University community to reach their full potential. Diversity brings strength and we welcome applications from across the international, national and regional communities that we work with and serve.

It is expected that all staff within the University:

  • Contribute to our learning culture by engaging in mentoring, training and coaching.
  • Positively contribute to fostering a collegial environment; as well as demonstrating commitment to equality, diversity and inclusion.
  • Have due regard to Health and Safety requirements appropriate to grade and role.

Family key attributes

Roles in this family provide a comprehensive service and deliver the efficient administration and governance of the University.

Overall family purpose

  • Deliver direct and indirect services to stakeholders.
  • Provide advice and answer queries as part of an enquiry-desk/help-desk function.
  • Respond to and manage requests for information and resources.
  • Deliver services to meet regulatory requirements and procedures. 
  • Plan and deliver a joined-up approach to University business and people services.
  • Align business processes and services to meet operational and strategic policy objectives.  
  • Deliver business processes to ensure effective management, governance and the economic viability of the University. 
  • Encourage, collaborate and participate in the development of productive cross-institution relationships and working.
  • Provide excellent professional services that meet strategic and operational goals and business needs.
  • Carry out monitoring, analysis, development and planning to design new services and service updates for continuous improvement whilst meeting changes in regulations.
  • Engage with specialist professionals, consultants, and suppliers to exchange knowledge and facilitate partnership working.
  • Work collaboratively and network across the University with staff in other families to ensure a smooth, timely and high-quality delivery of service.
  • Align and deliver programmes and activities to meet operational and strategic objectives to enhance the stakeholder experience.
  • Engage and encourage participation with external professionals, schools, alumni and donors.

Link to key strategic plan

  • An economically sustainable approach to delivering Professional Services across the University;
  • A joined-up approach to University professional services, regardless of location or line management;
  • A culture and practice of continuous improvement; 
  • Design services that meet business need;
  • A stakeholder-focused orientation, offering satisfying careers to all staff;
  • Support and facilitate programmes that offer intellectual challenge, cohesiveness and a strong sense of progression;
  • Ensure that an increasingly diverse workforce is treated equally, fairly and with respect, and that all staff are demonstrably valued and actively engaged.

The Department and role purpose

Durham University History Department is one of the leading centres in the UK for the study of History, consistently ranked within the top departments in the country by the Complete University Guide , the Times and Sunday Times, and the Guardian University Guide.

We place research at the very heart of our varied undergraduate and postgraduate programmes, inducting our students into a community of historians from the outset. Our research expertise and teaching provision extends from the early Middle Ages to the present day, and we are home to scholars of Europe (including the British Isles), Africa, East Asia, and the United States of America and of social, cultural, political, economic, religious, environmental and gender history.

We believe that this chronological range and breadth opens up possibilities of trans-national, trans-historical and comparative work that tends to be the hallmark of ground-breaking research in our discipline. As a group of researchers, we are alive to the fact that historical questions constantly evolve, and we are committed to developing the intra-and inter-disciplinary breadth to respond to, initiate and shape the discipline and scholarship more broadly defined. This brings us together as historians and makes Durham an exciting place to work, research and study.

The Learning and Teaching Manager will work towards enhancing the quality of existing programmes, contributing towards reviews and evaluation for the purposes of continual improvement. S/he will work with colleagues to inform planning and developments in line with strategy and mission statements, implementing new programmes and initiatives.

The Learning and Teaching Manager will manage a team of professional service staff, ensuring the provision of an efficient administrative service, supporting a wide range of teaching, learning and assessment activities from the point of student enrolment through to graduation, ensuring the student experience is at the forefront of delivery.

Core responsibilities:

  • Provide high level support in medium to large or complex departments.
  • Experienced manager with responsibility for the management of a complex teaching and learning environment.
  • Work closely with Programme Director(s) and senior management to provide input to the design and development of programmes and service processes for one or more service areas or projects, ensuring that systems are put in place to deliver agreed outcomes.
  • Manage operational service activities to ensure excellence in the stakeholder experience.
  • Internal and external relationship development and partnership working, networking and participation to engage and influence future services and the University reputation.
  • Provide feedback on team and individual performance and identify development needs, conducting regular staff ADR and performance reviews.
  • Handle the vast majority of HR issues within a team, referring more complex issues to appropriate support services/senior management.
  • Lead the team and the HR lifecycle, including recruitment, induction, coaching, mentoring and training of team members.
  • Maintain an awareness of current policy for University business goals such as widening participation and access.
  • Contribute to business meetings, working groups and sub committees at departmental and operational service levels.
  • Responsible for managing programme budgets, keeping records and assessing actual expenditure against an agreed financial plan.
  • Devolve responsibilities to team members to ensure continuity of service provision and encourage skills development.

Role responsibilities:

  • Contribute to strategic projects and initiatives, working with colleagues to inform planning and developments in line with the department strategy and mission statement.
  • Manage specific projects to develop and enhance teaching and learning activities.
  • Provide management for all aspects of programme delivery and/or processes ensuring a high quality and timely service to all stakeholders, including prospective, existing and past students and staff, ensuring that robust and secure systems are in place to ensure programme delivery to the highest standards, whilst meeting appropriate deadlines.
  • Oversee the process for student engagement, dealing with complaints and complex issues, with referral and signposting to University services where appropriate.
  • Within the context of the Recruiting the Next Generation of Students programme, liaise with the Student Recruitment and Admissions Office to ensure that those with admissions responsibility within the School are working effectively with support services to recruit and select the most appropriate candidates.
  • Oversee and support the delivery of open events, recruitment fairs, and visits.
  • Manage and monitor performance and workload outcomes and/or staff, planning cover to ensure smooth service provision through peaks and troughs.
  • Analyse and evaluate student feedback and provide reports and statistical data to Senior Management, identifying areas for improvement and making recommendations to inform future strategy.
  • Be a recognised source of expertise, providing advice to stakeholders in relation to University, School and/or Department policy, procedures and regulations.
  • Ensure the review and improvement of systems and procedures in line with University, School, Department or unit framework.
  • Ensure regulations and procedures are updated to take account of internal and external changes.
  • Coordinate and oversee committee working, acting as Secretary to the Board of Examiners, providing advice and support to the Board, demonstrating a detailed knowledge and understanding of assessment rules, regulations and procedures, and providing support for appeals and assessment irregularities.
  • Maintain awareness of the external environment and sector best practice to support high quality services. 
  • Ensure the department's profile, integrity and quality is maintained through good customer care practices.
  • Anticipate changes in the needs of the students and ensure that support mechanisms are established, maintained and developed to meet and manage student expectations.
  • Contribute to the review and accreditation of programmes, e.g. participating in the annual review of taught programmes, managing the curriculum review process.

Specific role requirements

  • Work outside normal office hours during peak periods.
  • Undertake national and international travel to support programme activities where appropriate.

Recruiting to this post

In order to be considered for interview, candidates must evidence each of the essential criteria required for the role in the person specification above.

In some cases, the recruiting panel may also consider the desirable criteria, so we recommend you evidence all criteria in your application.

Please note that some criteria will only be considered at interview stage.

How to apply

We prefer to receive applications online. Please note that in submitting your application Durham University will be processing your data. We would ask you to consider the relevant University Privacy Statement https://www.dur.ac.uk/ig/dp/privacy/pnjobapplicants/ which provides information on the collation, storing and use of data.

What you are required to submit

1. A CV;

2. A covering letter which details your experience, strengths and potential in the requirements set out above;

3. Criteria Questions – please ensure that you give detailed examples of how you meet the person specification essential and desirable criteria.

Please ensure that you submit all documentation listed above or your application cannot proceed to the next stage.

Contact details:

For further information please contact: Dr Audrey Allas (history.manager@durham.ac.uk)

At Durham University, our aim is to create an open and inclusive environment where everyone can reach their full potential and believe our staff should reflect the diversity of the global community in which we work.  We welcome and encourage applications from members of groups who are under-represented in our work force including people with disabilities, women and black, Asian and minority ethnic communities.

We will notify you on the status of your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/junk folder periodically to ensure you receive all emails

When appointing to this role the University must ensure that it meets any applicable immigration requirements, including salary thresholds which are applicable to some visas.

Person specification - skills, knowledge, qualifications and experience required

Essential Criteria

  • Excellent oral and written communication skills and the ability to develop excellent working relationships both internally and externally.
  • Highly developed IT skills, including a detailed working knowledge of MS windows and Microsoft Office. and the capacity to engage with technical aspects of specific areas of concern Educated to degree level (or equivalent experience).
  • Continuing professional development required to maintain professional recognition.
  • Professional practitioner with knowledge and expertise used to contribute to the delivery and development of services, events and activities within the organisation.
  • Experience of implementing policy and procedures and involvement with future changes for a service area.
  • Knowledge and experience of ensuring compliance with regulatory and organisational policy and guidelines.
  • Experience of providing specialist advice and guidance to a range of customers and colleagues, including more senior colleagues.
  • Experience of being able to network effectively and develop strong and productive working relationships, to influence perceptions of the University.
  • Experience of managing and developing a team or teams and/or line management qualification.
  • Proven project management, planning and organisational experience.
  • Ability to negotiate successfully towards optimal solutions.
  • A capacity to synthesise complex ideas and to analyse procedures and requirements with meticulous attention to detail.
  • Ability to anticipate and analyse problems and propose workable solutions.
  • Excellent organisational skills, combined with the ability to act calmly and complete tasks when working under pressure.

Desirable Criteria

  • A postgraduate qualification.
  • Experience of working in a higher education environment.
  • Experience of working in a multicultural environment.
  • Capacity to think strategically.

Realising Your Potential Approach

The Realising Your Potential Approach clarifies the behaviours expected to be demonstrated by all staff across Professional Services in the University regardless of their role. Along with the core responsibilities, role responsibilities and the person specification, the Realising Your Potential Approach behavioural indicators are used to inform the recruitment and selection process. Further information on the Realising Your Potential Approach is available here.

DBS Requirement: Not Applicable.

Similar jobs

Similar jobs